Senior Channel Operation Expert, MY - Global Payment

ByteDance; Kuala Lumpur; On-site; MYR 60,000 - 90,000; Full time

Job summary

ByteDance is seeking a Global Payment Operations professional to ensure smooth daily operations with partner platforms and monitor channel transactions. You will set up merchant accounts, resolve abnormal transactions, and contribute to payment success rate improvements.

The role emphasizes creating SOPs, supporting dashboards, and collaborating on cross-team projects to enhance payment operations and customer experience.

Qualifications

• Team player, self-driven, strong sense of responsibility.
• Strong logical thinking and communication skills, strong execution and learning ability.
• Bachelor's degree or above in finance, economics, business administration or related majors is preferred.
• 5+ years of work experience in the fintech or payment industry is preferred. Prior experience in payment channel operations in the Indonesia market is a strong plus.
• Keen interest in the payment industry and motivated for long-term development in this field.

Responsibilities

• Act as the focal point to ensure smooth daily operation with Global Payment's business partners, to monitor and analyze the daily channel transactions and to resolve any abnormal transactions or incidents timely.
• Setup accounts on the business partner platform according to the global payment operational rules and procedures, and assist in setting up new merchants for a smooth on-boarding process.
• Deep dive and resolve the root cause of abnormal transactions in order to contribute payment success rate improvement and customer experience enhancement.
• Create and enhance operation SOP to standardize operation workflows, and support operation tools and dashboard building to enhance operational efficiency.
• Collaborate with relevant teams to complete other project implementation related to payment channels and payment inquiries.

Skills

Team player

Strong communication

Strong logical thinking

Execution

Learning ability

Education

Finance/Economics degree

Job description

Responsibilities

AboutThe Global Payment team of Bytedance provides payment solutions - including payment acquisitions, disbursements, transaction monitoring, payment method management, foreign exchange conversion, accounting, reconciliations, and so on to ensure that our users have a smooth and secure payment experience on ByteDance platforms including TikTok.1. Act as the focal point to ensure smooth daily operation with Global Payment's business partners, to monitor and analyze the daily channel transactions and to resolve any abnormal transactions or incidents timely.2. Setup accounts on the business partner platform according to the global payment operational rules and procedures, and assist in setting up new merchants for a smooth on-boarding process.3. Deep dive and resolve the root cause of abnormal transactions in order to contribute payment success rate improvement and customer experience enhancement.4. Create and enhance operation SOP to standardize operation workflows, and support operation tools and dashboard building to enhance operational efficiency.5. Collaborate with relevant teams to complete other project implementation related to payment channels and payment inquiries.

• Act as the focal point to ensure smooth daily operation with Global Payment's business partners, to monitor and analyze the daily channel transactions and to resolve any abnormal transactions or incidents timely.


• Setup accounts on the business partner platform according to the global payment operational rules and procedures, and assist in setting up new merchants for a smooth on-boarding process.


• Deep dive and resolve the root cause of abnormal transactions in order to contribute payment success rate improvement and customer experience enhancement.


• Create and enhance operation SOP to standardize operation workflows, and support operation tools and dashboard building to enhance operational efficiency.


• Collaborate with relevant teams to complete other project implementation related to payment channels and payment inquiries.

Qualifications

Minimum Qualifications:

• Team player, self-driven, strong sense of responsibility.


• Strong logical thinking and communication skills, strong execution and learning ability.

Preferred Qualifications:

• Bachelor's degree or above in finance, economics, business administration or related majors is preferred.


• 5+ years of work experience in the fintech or payment industry is preferred. Prior experience in payment channel operations in the Indonesia market is a strong plus.


• Keen interest in the payment industry and motivated for long-term development in this field.

Job Information

Founded in 2012, ByteDance's mission is to inspire creativity and enrich life. With a suite of more than a dozen products, including TikTok, Lemon8, CapCut and Pico as well as platforms specific to the China market, including Toutiao, Douyin, and Xigua, ByteDance has made it easier and more fun for people to connect with, consume, and create content.

Inspiring creativity is at the core of ByteDance's mission. Our innovative products are built to help people authentically express themselves, discover and connect - and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and enrich life - a mission we work towards every day.

As ByteDancers, we strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our Company, and our users. When we create and grow together, the possibilities are limitless. Join us.

Diversity & Inclusion

ByteDance is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At ByteDance, our mission is to inspire creativity and enrich life. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.