Senior Channel Ops Lead - Global Payments

TikTok

Kuala Lumpur

On-site

MYR 180,000 - 240,000

Full time

14 days+

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Job summary

ByteDance's Global Payment team in Malaysia is seeking a Senior Channel Operation Expert to oversee daily channel transactions, coordinate with partners, and resolve incidents to maintain payment reliability.

You will assist onboarding, investigate root causes of anomalies, and contribute to SOPs, dashboards, and cross-team projects. 5+ years in fintech/payments preferred; Bachelor's degree in finance/economics/related field ideal.

Qualifications

Bachelor's degree in finance, economics, business administration or related majors.
5+ years of work experience in fintech or payment industry.
Prior experience in payment channel operations in Indonesia market is a strong plus.

Responsibilities

Act as the focal point to ensure smooth daily operation with Global Payment's business partners, to monitor and analyze the daily channel transactions and to resolve any abnormal transactions or incidents timely.
Setup accounts on the business partner platform according to the global payment operational rules and procedures, and assist in setting up new merchants for a smooth on-boarding process.
Deep dive and resolve the root cause of abnormal transactions in order to contribute payment success rate improvement and customer experience enhancement.
Create and enhance operation SOP to standardize operation workflows, and support operation tools and dashboard building to enhance operational efficiency.
Collaborate with relevant teams to complete other project implementation related to payment channels and payment inquiries.