Senior Channel Operation Expert, MY - Global Payment

TikTok; Kuala Lumpur; On-site; MYR 180,000 - 240,000; Full time

Job summary

ByteDance's Global Payment team in Malaysia is seeking a Senior Channel Operation Expert to oversee daily channel transactions, coordinate with partners, and resolve incidents to maintain payment reliability.

You will assist onboarding, investigate root causes of anomalies, and contribute to SOPs, dashboards, and cross-team projects. 5+ years in fintech/payments preferred; Bachelor's degree in finance/economics/related field ideal.

Qualifications

• Bachelor's degree in finance, economics, business administration or related majors.
• 5+ years of work experience in fintech or payment industry.
• Prior experience in payment channel operations in Indonesia market is a strong plus.

Responsibilities

• Act as the focal point to ensure smooth daily operation with Global Payment's business partners, to monitor and analyze the daily channel transactions and to resolve any abnormal transactions or incidents timely.
• Setup accounts on the business partner platform according to the global payment operational rules and procedures, and assist in setting up new merchants for a smooth on-boarding process.
• Deep dive and resolve the root cause of abnormal transactions in order to contribute payment success rate improvement and customer experience enhancement.
• Create and enhance operation SOP to standardize operation workflows, and support operation tools and dashboard building to enhance operational efficiency.
• Collaborate with relevant teams to complete other project implementation related to payment channels and payment inquiries.

Skills

Team player

Analytical thinking

Communication

Execution

Learning ability

Education

Bachelor's degree in finance/economics/business

Job description

Senior Channel Operation Expert, MY - Global Payment

AboutThe Global Payment team of Bytedance provides payment solutions - including payment acquisitions, disbursements, transaction monitoring, payment method management, foreign exchange conversion, accounting, reconciliations, and so on to ensure that our users have a smooth and secure payment experience on ByteDance platforms including TikTok.

1. Act as the focal point to ensure smooth daily operation with Global Payment's business partners, to monitor and analyze the daily channel transactions and to resolve any abnormal transactions or incidents timely.
2. Setup accounts on the business partner platform according to the global payment operational rules and procedures, and assist in setting up new merchants for a smooth on-boarding process.
3. Deep dive and resolve the root cause of abnormal transactions in order to contribute payment success rate improvement and customer experience enhancement.
4. Create and enhance operation SOP to standardize operation workflows, and support operation tools and dashboard building to enhance operational efficiency.
5. Collaborate with relevant teams to complete other project implementation related to payment channels and payment inquiries.

Qualifications

• Team player, self-driven, strong sense of responsibility.
• Strong logical thinking and communication skills, strong execution and learning ability.

Preferred Qualifications

• Bachelor's degree or above in finance, economics, business administration or related majors is preferred.
• 5+ years of work experience in the fintech or payment industry is preferred. Prior experience in payment channel operations in the Indonesia market is a strong plus.
• Keen interest in the payment industry and motivated for long-term development in this field.

Job Information

Founded in 2012, ByteDance's mission is to inspire creativity and enrich life. With a suite of more than a dozen products, including TikTok, Lemon8, CapCut and Pico as well as platforms specific to the China market, including Toutiao, Douyin, and Xigua, ByteDance has made it easier and more fun for people to connect with, consume, and create content.

Inspiring creativity is at the core of ByteDance's mission. Our innovative products are built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and enrich life - a mission we work towards every day.

As ByteDancers, we strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our Company, and our users. When we create and grow together, the possibilities are limitless. Join us.

Diversity & Inclusion

ByteDance is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At ByteDance, our mission is to inspire creativity and enrich life. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.

TikTok is the world's leading destination for short-form video. Our platform is built to help imaginations thrive. This is doubly true of the teams that make TikTok possible.

Our employees lead with curiosity, and move at the speed of culture. Combined with our company's flat structure, you'll be given dynamic opportunities to make a real impact on a rapidly expanding company as you grow your career. We have offices across Asia Pacific, the Middle East, Europe, and the Americas – and we're just getting started.

TikTok is the world's leading destination for short-form video. Our platform is built to help imaginations thrive. This is doubly true of the teams that make TikTok possible.

Our employees lead with curiosity, and move at the speed of culture. Combined with our company's flat structure, you'll be given dynamic opportunities to make a real impact on a rapidly expanding company as you grow your career. We have offices across Asia Pacific, the Middle East, Europe, and the Americas – and we're just getting started.