Senior Channel Excellence Lead – Retail Ops & Change

CelcomDigi Bhd; Subang Jaya; Sur place; MYR 90 000 - 150 000; Plein temps

Résumé du poste

CelcomDigi is seeking a Senior Channel Excellence Specialist to drive channel readiness and harmonise processes across retail initiatives. You will partner with Sales Ops, Product, IT and other teams to ensure seamless execution and continuous improvement across the retail channel.

The role requires strong communication and collaboration skills, adaptability under pressure, and a proactive approach to identifying and resolving operational issues.

Qualifications

• 8–10 years of progressive experience in Channel/ Retail/Sales Operations.
• Strong operational and problem‑solving skills.
• Ability to coordinate across functions and regions.
• Proficient in MS Office with strong communication, analytical and presentation skills; detail‑oriented and results‑driven.

Responsabilités

• Drive channel operational readiness and governance, aligning changes and initiatives for seamless retail execution.
• Oversee channel performance and improvement, identifying gaps and opportunities to enhance efficiency and partner experience.
• Coordinate cross‑functional changes and business readiness with Sales Ops, Product, IT and other stakeholders.
• Act as the key operational contact for the retail channel, managing risks and ensuring alignment across regions.
• Review and enhance operational processes, SOPs and frameworks for harmonisation and continuous improvement.

Connaissances

Communication

Collaboration

Adaptability

Stakeholder management

Problem solving

MS Office

Outils

MS Office

Description du poste

CelcomDigi is seeking a Senior Channel Excellence Specialist to drive channel readiness and harmonise processes across retail initiatives. You will partner with Sales Ops, Product, IT and other teams to ensure seamless execution and continuous improvement across the retail channel.

The role requires strong communication and collaboration skills, adaptability under pressure, and a proactive approach to identifying and resolving operational issues.