Senior Change & Training Analyst

TMF Group; Kuala Lumpur; Hybrid; MYR 65,000 - 100,000; Full time

Job summary

TMF Group seeks an experienced in-house brand designer to support day-to-day design requests and visual communications across digital and print channels. The role collaborates with marketing, content, web, social media, and internal teams to deliver designs aligned with brand standards and business goals.

Additionally, lead Change Adoption & Training Delivery plans, translating requirements into live trainings, updating instructional materials, and facilitating sessions.

Qualifications

• 4–6 years of training experience (preferably for Digital Transformation projects).
• Fluency in English is must. Desired fluency in Chinese.

Responsibilities

• Develop and execute Change Adoption & Training Delivery plans for organization-wide changes.
• Translate learning requirements into structured live trainings and reinforcements.
• Create and update classroom and e-learning handouts and manuals.
• Facilitate trainings/workshops as per defined plans.
• Measure success and implement corrective actions for change initiatives.

Skills

Training experience

Fluent English

Chinese (desirable)

Tools

Canva

PowerPoint

Walnut

Job description

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We are seeking an experienced in-house brand designer to join our global in-house brand team, supporting day‑to‑day design requests and visual communications across digital and print channels. The role works closely with marketing, content, web, social media, and other internal teams to create impactful designs that align with brand standards while supporting business objectives.

Develop and execute Change Adoption & Training Delivery plans for implementation of organization wide changes according to regional and global strategy

Key Responsibilities:

• Understand Change Scope, Impacted group(s), gaps in capabilities to ascertain training requirements for new changes.
• Definition and articulation of business benefits of changes, translating this through to ‘what’s in it’ for the business and individuals.
• Cross-collaborate across stakeholders to align on learning requirements, approach and timing.
• Develop and manage a detailed training delivery plan for different groups of impacted stakeholders.
• Identifying potential areas of resistance to change and developing plans to reduce resistance and foster positive acceptance.
• Build and maintain strong relationships with internal stakeholders and foster cross‑department collaboration to enhance business relationships and project delivery.

Execution of learning plans for facilitating smooth adaption of changes

• Translate learning requirements into structured live trainings/ reinforcements that will guide employees in their current role.
• Create, develop and periodically update the classroom and e‑learning handouts, instructional materials, aids and manuals.
• Facilitate/Support/Conduct training sessions/ workshops for delivering trainings as per defined training plans.
• Create presentations, demos creatively using creative software tools.

Measurement of success of change initiatives and support in implementing corrective actions

• Constant monitoring and improving key performance indicators to better identify, measure, and improve the effectiveness of change embedding.
• Encouraging feedback from employees to understand their concerns and improve the change process.
• Identify resistance and performance gaps and help to develop/implement corrective actions.

Key Requirements

• 4-6 years of training experience (preferbly for Digital Transformation projects)
• Fluency in English is must. Desired fluency in Chinese.
• Familiarity in using creative tools like Canva, PowerPoint and Walnut.
• Flexibility to work across timezone.
• Adaptability to multi-cultural environment.

What's in it for you?

• Work with colleagues and clients around the world on interesting and challenging work.
• We provide internal career opportunities, so you can take your career further within TMF.
• Continuous development is supported through global learning opportunities from the TMF Business Academy.

Making an impact

• You’ll be helping us to make the world a simpler place to do business for our clients.
• Through our corporate social responsibility program, you’ll also be making a difference in the communities where we work.
• Strong feedback culture to help build an engaging workplace.
• Our inclusive work environment allows you to work from our offices around the world, as well as from home, helping you find the right work‑life balance to perform at your best.