[Hybrid] Senior Change & Training Analyst

TMF Administrative Services Malaysia Sdn. Bhd.; Kuala Lumpur; Hybrid; MYR 90,000 - 150,000; Full time

Job summary

TMF Administrative Services Malaysia Sdn. Bhd. in Kuala Lumpur is seeking a Senior Change & Training Analyst to support global brand and regional initiatives through change adoption and comprehensive training delivery across digital and print channels.

The role collaborates with marketing, content, web, social media, and internal teams to design and execute training strategies that align with brand standards and business objectives.

Qualifications

• 4-6 years of training experience (preferably on Digital Transformation projects).
• Fluency in English is a must; Chinese language skills are desirable.
• Familiarity with creative tools like Canva, PowerPoint and Walnut.

Responsibilities

• Understand Change Scope and assess training requirements for new changes.
• Define and articulate business benefits and map to what it means for the business and individuals.
• Collaborate with stakeholders to align learning requirements, approach and timing.
• Develop and manage a detailed training delivery plan for different groups of stakeholders.
• Identify resistance areas and develop plans to foster positive change acceptance.
• Build strong relationships with internal stakeholders to enhance collaboration and delivery.
• Execute learning plans to facilitate smooth adoption of changes.
• Translate learning needs into structured live trainings and reinforcement sessions.
• Create and update classroom and e-learning materials and manuals.
• Facilitate trainings and workshops as per defined plans.
• Create presentations and demos using Canva, PowerPoint and Walnut.
• Measure success of change initiatives and implement corrective actions.
• Encourage employee feedback to improve change processes.
• Identify resistance and performance gaps and address them.

Skills

Change management

Training delivery

Digital transformation

Tools

Canva

PowerPoint

Walnut

Job description

[Hybrid] Senior Change & Training Analyst

We are seeking an experienced in-house brand designer to join our global in-house brand team, supporting day-to-day design requests and visual communications across digital and print channels. The role works closely with marketing, content, web, social media, and other internal teams to create impactful designs that align with brand standards while supporting business objectives.

Develop and execute Change Adoption & Training Delivery plans for implementation of organization wide changes according to regional and global strategy

Key Responsibilities:

Understand Change Scope, Impacted group(s), gaps in capabilities to ascertain training requirements for new changes.

Definition and articulation of business benefits of changes, translating this through to ‘what’s in it’ for the business and individuals.

Cross-collaborate across stakeholders to align on learning requirements, approach and timing.

Develop and manage a detailed training delivery plan for different groups of impacted stakeholders.

Identifying potential areas of resistance to change and developing plans to reduce resistance and foster positive acceptance.

Build and maintain strong relationships with internal stakeholders and foster cross-department collaboration to enhance business relationships and project delivery.

Execution of learning plans for facilitating smooth adaption of changes

Translate learning requirements into structured live trainings/ reinforcements that will guide employees in their current role.

Create, develop and periodically update the classroom and e-learning handouts, instructional materials, aids and manuals.

Facilitate/Support/Conduct training sessions/ workshops for delivering trainings as per defined training plans.

Create presentations, demos creatively using creative software tools.

Measurement of success of change initiatives and support in implementing corrective actions

Constant monitoring and improving key performance indicators to better identify, measure, and improve the effectiveness of change embedding.

Encouraging feedback from employees to understand their concerns and improve the change process.

Identify resistance and performance gaps and help to develop/implement corrective actions.

Key Requirements

4-6 years of training experience (preferbly for Digital Transformation projects)

Fluency in English is must. Desired fluency in Chinese.

Familiarity in using creative tools like Canva, PowerPoint and Walnut.

Flexibility to work across timezone.

Adaptability to multi-cultural environment.

What's in it for you?

Work with colleagues and clients around the world on interesting and challenging work.

We provide internal career opportunities, so you can take your career further within TMF.

Continuous development is supported through global learning opportunities from the TMF Business Academy.

Making an impact

You’ll be helping us to make the world a simpler place to do business for our clients.

Through our corporate social responsibility program, you’ll also be making a difference in the communities where we work.

Strong feedback culture to help build an engaging workplace.

Our inclusive work environment allows you to work from our offices around the world, as well as from home, helping you find the right work-life balance to perform at your best.

With over 13,000 colleagues in more than 125 offices across 87 jurisdictions, all working to the same high standards of service and security, we provide our clients with local expertise where it is needed most. Our locations cover 92% of world GDP and 95% of FDI inflow.

We are a key part of our clients’ governance, providing the accounting, tax, payroll, fund administration and legal entity management services essential to their success. We make sure rules are followed, reputations protected and operational compliance maintained.