Assistant Learning & Development Manager

TDCX; Kuala Lumpur; On-site; MYR 60,000 - 110,000; Full time

Benefits offered by this job

Attractive remuneration

Comprehensive medical coverage

World-class workspaces

Flexible working arrangements

Coaching and mentoring

Job summary

TDCX, a Singapore-headquartered global BPO, is seeking a Training & Development professional in Kuala Lumpur to design, deliver and monitor impactful programs for client and internal teams.

You will conduct needs analyses, develop curricula, coach trainers and assess ROI, collaborating with cross-functional teams to keep knowledge current and aligned with business goals.

Qualifications

• Bachelor’s or higher degree in any field.
• 3–5 years of related experience in training, L&D or people management.
• Experience in developing policies, process documentation and training materials.

Responsibilities

• Responsible for performance evaluation and certification of trainers through coaching, mentoring, class observations and assessments.
• Establishes team and individual goals aligned with program/company goals.
• Designs course curricula based on needs analysis, feedback, client expectations and L&D strategies.
• Plans and oversees program performance using a range of tools to drive improvements in the business group.
• Monitors and evaluates training program effectiveness, ROI, and communicates results.
• Liaises with teams and clients to ensure training content is up-to-date.
• Applies leadership techniques to meet individual development needs.
• Performs other duties assigned by management to support QMS improvements.

Skills

Training needs analysis

Adult Learning Theories

Policy development

People management

Facilitation skills

E-content/design development

English communication

Education

Advanced/Higher/Graduate Diploma, Bachelor's Degree, Post Graduate Diploma, Professional Degree

Tools

e-learning authoring tools

Job description

At TDCX, we believe that every career move should propel you forward. Work alongside innovative teams, support the growth of the world’s most forward-thinking brands, and explore what’s possible when human expertise meets technology. Together, we’ll enable the future — starting with yours.

Enable your future

At TDCX, we believe that every career move should propel you forward. Work alongside innovative teams, support the growth of the world’s most forward-thinking brands, and explore what’s possible when human expertise meets technology. Together, we’ll enable the future — starting with yours.

Top reasons to work with TDCX

• Attractive remuneration and great perks
• Comprehensive medical, insurance, and social security coverage
• World-class workspaces
• Engaging activities and recognition programs
• Strong learning and development plans for your career growth
• Positive work culture that enables your future
• Easy‑to‑access location with direct public transport links
• Flexible working arrangements
• Coaching and mentoring from experts in your field
• Join a global company, winner of hundreds of industry awards

What is your mission?

• Responsible for the performance evaluation and certification of the trainers through coaching, mentoring, class observations and assessments
• Establishes team and individual goals in alignment with the program and/or company goals
• Designs course curriculum based on needs analysis results, employee feedback, client expectations, leadership requests, industry best practices and existing L and D strategies
• Applies a wide range of tools to plan, analyze, and oversee the program’s performance to make sure there are improvements in business group
• Monitors and evaluates training program’s effectiveness, success and ROI periodically and report or communicate on them
• Liaise closely with the different teams and Clients to ensure training and knowledge base is up to date and employees are up to speed on changes and updates
• Employs a variety of leadership techniques and can effectively select and apply the best technique to an employee’s individual needs
• Any other duties and responsibilities that may be assigned to you by the management from time to time, within your category of employment in the organization and for the effective implementation, maintenance and continual improvement of the Quality Management System of TDCX.

Who are we looking for?

• Candidate must possess at least a Advanced/Higher/Graduate Diploma, Bachelor's Degree, Post Graduate Diploma, Professional Degree in any field.
• Preferable with 3 - 5 years of working experience in the related field is required for this position
• Experience in developing policies, process documentation, training, communication materials and people management
• Extensive knowledge of analyzing training needs and implementing performance gap analysis
• Strong facilitation skills using Adult Learning Theories
• Competent in e-content and design development
• Excellent verbal and written communication skills in English and the language of supporting market

About TDCX

Singapore-headquartered TDCX is a leading global business process outsourcing (BPO) company that provides customer experience (CX) solutions, sales and digital marketing services, and content moderation for clients across various industries. These include digital advertising and social media, e-commerce, fintech, gaming, healthtech, media, technology and, travel and hospitality.

With a focus on helping companies enable the future, TDCX’s smart, scalable approach—driven by innovation and operational precision—positions it as a key partner for companies targeting tangible outcomes. With more than 20,000 employees across 37 locations worldwide, TDCX provides its clients with comprehensive coverage in Asia, Europe and the United States. For more information, please visit www.tdcx.com.