Senior Business Development Specialist (Johor Bahru)

ZEISS Group; Johor; On-site; MYR 120,000 - 180,000; Full time

Job summary

ZEISS Group in Malaysia, Johor region seeks a Senior Lead Specialist to drive sales growth, expand market share, and strengthen customer relationships within a defined territory. You will develop business opportunities, execute sales strategies, manage territory performance, and collaborate with cross-functional teams to deliver exceptional service.

The role requires strong negotiation, excellent communication, and proficiency in MS Excel and Power BI, with CRM experience (SFDC) to maintain

Qualifications

• Strong negotiation and relationship-building skills.
• Excellent communication and presentation abilities; proficient with MS Excel and Power BI.
• Familiarity with CRM tools and sales management software (SFDC).

Responsibilities

• Deliver sales, revenue, and profitability targets for the territory.
• Develop and execute business plans based on market opportunities.
• Monitor KPIs and take corrective actions to close performance gaps.
• Build long-term partnerships with key customers and strategic accounts.
• Increase share of wallet through value-based selling.
• Identify and develop new business opportunities and priority accounts.
• Coordinate with Marketing, Customer Service, Logistics, and Finance to ensure excellent customer experience.

Skills

Negotiation

Communication & presentation

MS Excel

Power BI

CRM (SFDC)

Tools

SFDC

Job description

Purpose of this position / Position summary:

The Senior Lead Specialist is responsible for achieving sales targets, expanding market share, and building strong customer relationships within the assigned territory. This role involves developing business opportunities, executing sales strategies, managing territory performance, developing the team and ensuring excellent customer service while collaborating with cross-functional teams.

Primary duties and responsibilities:

1. Business Growth & Sales Performance

• Deliver sales, revenue, and profitability targets for the territory.
• Develop and execute business plans based on market opportunities.
• Monitor KPIs and take corrective actions to close performance gaps.
• Build long-term partnerships with key customers and strategic accounts.
• Increase share of wallet through value-based selling.
• Identify and develop new business opportunities and priority accounts.
• Analyze competitor activities and market trends to adjust strategies.

3. Territory Excellence

• Optimize sales coverage and customer segmentation.
• Ensure disciplined SFDC usage for call planning, visit report, and pipeline management.
• Execute product launches, promotions, and commercial initiatives effectively.
• Coach, mentor, and develop the Sales Executive through regular field coaching.
• Set clear objectives, monitor performance, and provide continuous feedback.
• Build capability in product knowledge, selling skills, and account management.
• Foster engagement, accountability, and a high-performance culture.

5. Cross-functional Collaboration

• Partner with Marketing, Customer Service, Logistics, and Finance to ensure excellent customer experience.
• Coordinate customer training, and campaign execution effectively.
• Resolve customer issues proactively and efficiently.

6. Compliance & Governance

• Ensure compliance with company policies, industry regulations, and ethical standards.
• Maintain accurate documentation, reporting, and business contract/ agreement on a timely basis.

Knowledge / Skills / Other characteristics:

• Strong negotiation and relationship-building skills
• Excellent communication and presentation abilities. Good proficiency in MS.Excel and business analysis tools. (i.e. Power BI)
• Strong business acumen with strong analytical mindset with the ability to interpret sales data and market trends.
• Familiarity with CRM tools and sales management software (i.e. SFDC)
• Building trust and cohesion among team members (direct and in-direct)