Change Management Consultant (AI Adoption)

Avanade; Kuala Lumpur; On-site; MYR 120,000 - 180,000; Full time

Job summary

Avanade is seeking a Digital Advisory Consultant to lead client engagements, shape thinking, and turn ambiguity into momentum. You’ll work with senior stakeholders and co-create workshops, blending strategy, design, and technology across CRM, AI, data, and cloud platforms within the Microsoft ecosystem.

You’ll mentor teams and contribute to practice growth while supporting sales activities. The role requires 3+ years in consulting or digital transformation, strong facilitation, and the ability

Qualifications

• Bachelor’s degree in business, IT, Engineering, or related field.
• 3+ years’ experience in consulting, Digital strategy, Design Thinking/experience design, or digital transformation.
• Experience in Management Consulting firm.
• Experience in managing client change management; AI / Gen AI / Co-Pilot Project experiences preferred.
• Experience engaging senior client stakeholders across industries.
• Proven ability to lead workshops, client conversations, and small teams.
• Strong design thinking and facilitation capability.
• Excellent storytelling and presentation skills; problem solving with a human lens.

Responsibilities

• Lead client engagements and act as a day-to-day trusted advisor.
• Engage senior stakeholders, including C-suite and agency leadership.
• Frame complex problems, guide decision-making, and build client confidence.
• Design and facilitate high-impact workshops (discovery, visioning, prioritisation, co-creation).
• Apply Design Thinking and human-centred design to reimagine digital products, services, and operating models.
• Translate ambiguous challenges into clear strategies, roadmaps, and action plans.
• Develop executive-ready presentations that tell a strong story.
• Balance strategic thinking with practical, buildable solutions.
• Shape and sharpen digital products and experiences with architects and engineers across CRM, AI, data, and cloud, with exposure to Microsoft Dynamics 365, Power Platform, and Azure OpenAI/Copilot.
• Lead and mentor consultants, analysts, and designers on engagements.
• Set quality standards for storytelling, workshop design, and client outputs.
• Contribute to practice growth via assets, offerings, and points of view.

Skills

Consulting experience

Digital strategy

Design Thinking

Experience design

Digital transformation

Stakeholder engagement

Workshop facilitation

Storytelling & presentations

Problem solving

Bridge business and tech discussions

CRM technologies understanding

Modern workplace experiences

Education

Bachelor’s degree in business, IT, Engineering, or related field

Tools

Dynamics 365

Power Platform

Azure OpenAI

Copilot

Job description

At Avanade, we help organizations see the future faster than actually build it.

Our Advisory & Experience practice sits at the intersection of Digital strategy, experience, and AI, working with governments, banks, healthcare systems, airports, and global brands across Southeast Asia.

We’re looking for a Digital Advisory Consultant who can lead from the front shaping thinking, running rooms, and turning ambiguity into momentum.

This role is for someone who feels at home with clients, on whiteboards, and in boardrooms.

What You’ll Do

Client Leadership & Engagement

• Lead client engagements and act as a day-to-day trusted advisor.
• Confidently engage senior stakeholders, including C-suite and agency leadership.
• Frame complex problems, guide decision-making, and build client confidence.
• Design and facilitate high-impact workshops (discovery, visioning, prioritisation, co-creation).

Strategy, Design & Problem Solving

• Apply Design Thinking and human-centred design to reimagine digital products, services, and operating models.
• Translate ambiguous challenges into clear strategies, roadmaps, and action plans.
• Develop compelling, executive-ready presentations that tell a strong story.
• Balance strategic thinking with practical, buildable solutions.
• Shape and sharpen digital products and experiences, working closely with architects and engineers across CRM, AI, data, and cloud platforms with strong exposure to the Microsoft ecosystem (Dynamics 365, Power Platform, Azure OpenAI, Copilot).

Change Management, Adoption & Impact

• Shape change strategies including stakeholder mapping, communications, and enablement.
• Design adoption approaches that shift behaviour, not just deliver training.
• Partner with delivery teams to ensure solutions land smoothly and stick.
• Measure impact through adoption, usage, and business outcomes.

Team Leadership

• Lead and mentor consultants, analysts, and designers on engagements.
• Set quality standards for storytelling, workshop design, and client outputs.
• Contribute to practice growth through assets, offerings, and points of view.
• Support sales activities including discovery workshops and proposal shaping.

Qualifications

Skills and Experiences

• Bachelor’s degree in business, IT, Engineering, or related field.
• 3+ years’ experience in consulting, Digital strategy, Design Thinking/experience design, or digital transformation.
• Experience in Management Consulting firm.
• Experience in managing client change management; would be greatly if you may have AI / Gen AI / Co-Pilot Project experiences.
• Experience engaging senior client stakeholders across industries.
• Proven ability to lead workshops, client conversations, and small teams.
• Strong design thinking and facilitation capability.
• Excellent storytelling and presentation skills, Structured problem solving with a human lens, Ability to navigate ambiguity and drive clarity.
• Comfort bridging business, experience, and technology discussions.
• Would be great if you understand CRM technologies, modern workplace experiences (e.g. employee productivity, collaboration, digital ways of working).

Characteristics that can spell success for this role