Senior Business Analyst – ISM, Security, Testing

Ideal Reliance; Subang Jaya; On-site; MYR 67,000 - 112,000; Full time

Job summary

Jora Malaysia is seeking a Senior Business Analyst to lead ERP access management, security, and testing efforts within the ISM framework. This 16-month contract role requires coordinating across ERP teams and global stakeholders to ensure secure access controls and successful system upgrades.

You will drive ISM activities, stabilize ERP solutions post-implementation, and champion process improvements across Finance, Supply Chain, Procurement, and Operations.

Qualifications

• Bachelor's degree in Business, IT, Computer Science, Engineering, or a related discipline.
• Experience as a Senior Business Analyst, Business Analyst, ERP Analyst, or similar role.
• Experience with large-scale ERP systems, preferably SAP/S4HANA.
• Experience in ERP access management, security, role design, testing, UAT, or system upgrades.
• Strong project management, change management, and continuous improvement skills.
• Excellent stakeholder management, communication, influencing, and problem-solving abilities.
• Ability to work effectively across business, IT, process owner, and support teams without direct authority.
• Comfortable working with global teams across different functions and time zones.
• Experience in Finance, Supply Chain, Procurement, Asset Management, Projects, Wells, or Operations is an advantage.

Responsibilities

• Act as the business focal point for ERP access management and security, including ownership and governance improvements.
• Partner with Enterprise Access Management and IT teams to ensure access provisioning, security controls, and compliance activities are completed on time.
• Support ERP implementation, deployment, organizational changes, and post-go-live activities, including role catalogue deployment and user access management.
• Drive ERP Integrated Support Model (ISM) activities across business functions, assets, and global support networks.
• Support stabilization of ERP solutions following implementation, upgrades, and hypercare, reducing incidents and improving service performance.
• Work with process experts, key users, and IT support teams to identify recurring issues and improve ERP support processes.
• Own and continuously improve ISM toolkits, knowledge materials, dashboards, and support processes.
• Lead ERP testing activities for technical upgrades, releases, and major system changes.
• Define testing scope, coordinate test preparation and execution, track defects, and ensure UAT exit criteria are met.
• Lead and influence cross-functional teams across different functions, locations, and time zones.
• Identify opportunities for simplification, automation, and continuous improvement across business processes and ERP solutions.

Skills

Stakeholder management

Communication

Change management

Analytical thinking

Cross-functional collaboration

Education

Bachelor's degree in Business, IT, Computer Science, Engineering, or a related discipline

Tools

SAP/S4HANA

Job description

Jora Malaysia will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

Senior Business Analyst – ISM, Security, Testing

• Contract Duration: 16 months
• Working Hours: 40 hours/week
• Salary Offered: Up to RM 10,000

Key Responsibilities:

• Act as the business focal point for ERP access management and security, including ownership and continuous improvement of Job Archetypes, business roles, and governance.
• Partner with Enterprise Access Management and IT teams to ensure access provisioning, security controls, compliance activities, and access reviews are completed effectively and on time.
• Support ERP implementation, deployment, organizational changes, and post-go-live activities, including role catalogue deployment and user access management.
• Drive ERP Integrated Support Model (ISM) activities across business functions, assets, and global support networks.
• Support stabilization of ERP solutions following implementation, upgrades, and hypercare, with a focus on reducing incidents and improving service performance.
• Work with process experts, key users, and IT support teams to identify recurring issues and improve ERP support processes.
• Own and continuously improve ISM toolkits, knowledge materials, dashboards, and support processes.
• Lead ERP testing activities for technical upgrades, releases, and major system changes.
• Define testing scope, coordinate test preparation and execution, track defects, and ensure agreed UAT exit criteria are achieved.
• Lead and influence cross-functional teams across different functions, locations, and time zones.
• Identify opportunities for simplification, automation, and continuous improvement across business processes and ERP solutions.

Requirements:

• Bachelor's degree in Business, IT, Computer Science, Engineering, or a related discipline.
• Strong experience as a Senior Business Analyst, Business Analyst, ERP Analyst, or similar role.
• Experience working with large-scale ERP systems, preferably SAP/S4HANA.
• Experience in ERP access management, security, role design, testing, UAT, or system upgrades.
• Strong project management, change management, and continuous improvement skills.
• Excellent stakeholder management, communication, influencing, and problem-solving abilities.
• Ability to work effectively across business, IT, process owner, and support teams without direct authority.
• Comfortable working with global teams across different functions and time zones.
• Experience in Finance, Supply Chain, Procurement, Asset Management, Projects, Wells, or Operations is an advantage.