Senior Business Analyst - Fintech, E-Commerce & Marketplaces

OffGamers Sdn. Bhd; Kuala Lumpur; On-site; MYR 120,000 - 180,000; Full time

Job summary

OffGamers Sdn. Bhd in Kuala Lumpur is seeking a Senior Business Analyst to translate business requests into clear requirements for design, development and QA teams. You will check AI-drafted PRDs, fix gaps, and sign off on the final version.

You will run kick-off sessions, write use cases and acceptance criteria, break work into stories in Shortcut, and ensure traceability from business needs to built features, while collaborating with design, tech and QA.

Qualifications

• Min 3 years as a Business Analyst on digital products.
• Experience in e-commerce, marketplace, fintech or payments is a strong plus.
• Ability to write clear PRDs that engineers, designers and managers can follow.
• Experience testing features and identifying gaps.
• Proficient in AI tools like Claude or ChatGPT; capable of giving context and validating outputs.
• Ability to read API specs and data tables.
• Experience in Agile teams using Shortcut, Jira, Figma, Confluence or Notion.
• Nice to have: workflow automation tools like n8n or Zapier; knowledge of KYC/AML rules.

Responsibilities

• Understand the request and run kick-off sessions to uncover the real problem, affected audiences and success metrics.
• Review BRD and clarify gaps; assess impact on other products, teams and systems before work starts.
• Review AI-drafted PRD, fill gaps, and ensure a single source of truth for development teams.
• Write use cases, process flows, business rules and acceptance criteria.
• Break work into stories in Shortcut and maintain traceability from needs to features.
• Brief UI/UX design, review wireframes and ensure PRD alignment with final design.
• Groom with tech, answer questions, and update PRD as needed.
• Guide QA: review test cases, SIT/UAT, and confirm outcomes align with business asks.
• Join demos and deliver user guides post-go-live; verify post-release functionality.
• Lead scope changes, capture rationale, and surface risks early; resolve blockers.
• Mentor Junior BA; improve templates and AI prompts to raise drafting quality over time.

Skills

Business Analysis

Requirement Writing

Agile / Jira

API Specs

AI Tools

Payments Experience

KYC/AML

Figma/Confluence

Workflow Automation

Stakeholder Coaching

Tools

Shortcut

Jira

Figma

Confluence

Notion

n8n

Zapier

Job description

OffGamers Sdn. Bhd in Kuala Lumpur is seeking a Senior Business Analyst to translate business requests into clear requirements for design, development and QA teams. You will check AI-drafted PRDs, fix gaps, and sign off on the final version.

You will run kick-off sessions, write use cases and acceptance criteria, break work into stories in Shortcut, and ensure traceability from business needs to built features, while collaborating with design, tech and QA.