Senior Business Analyst

HFG Insurance Recruitment; Kuala Lumpur; On-site; MYR 90,000 - 150,000; Full time

Job summary

HFG Insurance Recruitment is seeking a Senior Business Analyst to own end-to-end requirements for an insurance sales and servicing lifecycle. You will collaborate with business and tech stakeholders to ensure high-quality delivery aligned to business outcomes.

You will translate life, health and general insurance sales processes into clear functional requirements, draft user stories, and participate in Agile SDLC activities. Independent IC with strong communication is essential.

Qualifications

• Bachelor's/Master's degree in IT, Business, or related field.
• CBAP / CCBA / Agile BA certification is an added advantage.

Responsibilities

• Independently drive end-to-end business analysis activities including requirement elicitation, analysis, documentation, validation, and sign-off.
• Understand and translate insurance sales processes such as new product launches, lead management, proposal, underwriting, issuance, commissions, endorsements, and policy servicing into clear functional requirements.
• Prepare user stories, acceptance criteria, and process flows.
• Act as the functional single point of ownership for assigned scope and features from initiation to production rollout.
• Work closely with business users, technology team, QA, and other stakeholders to clarify requirements and resolve ambiguities.
• Facilitate requirement walkthrough, functional discussions, and impact analysis sessions.
• Proactively identify gaps, risks, and dependencies and drive resolution.
• Support Agile SDLC execution including backlog grooming, sprint planning, UAT support, and defect triage.
• Support review of test scenarios and test cases to ensure alignment with business requirements.
• Support post-production activities such as issue analysis and solution validation.
• Take complete ownership of assigned deliverables with minimal supervision.
• Ensure high-quality documentation, traceability, and timely delivery.
• Continuously identify opportunities for process improvements and simplification.

Skills

Requirements elicitation and analysis

Business process modeling (as-is / to‑

Education

Bachelor's/Master's degree in IT, Business, or related field

CBAP / CCBA / Agile BA certification

Tools

JIRA

Confluence

Visio

Excel

PowerPoint

Job description

JD - Senior Business Analyst (Insurance Sales and Servicing)

Role Summary

We are looking for a self-driven Business Analyst with a strong understanding of the end-to-end insurance sales lifecycle. The role requires an individual contributor who can independently own requirements end to end, work closely with business and technology stakeholders, and ensure high-quality delivery aligned to business outcomes.

Key Responsibilities:

Business Analysis & Delivery

• Independently drive end-to-end business analysis activities including requirement elicitation, analysis, documentation, validation, and sign-off.
• Understand and translate insurance sales processes such as new product launches, lead management, proposal, underwriting, issuance, commissions, endorsements, and policy servicing into clear functional requirements.
• Prepare user stories, acceptance criteria, and process flows.
• Act as the functional single point of ownership for assigned scope and features from initiation to production rollout.

Stakeholder Management

• Work closely with business users, technology team, QA, and other stakeholders to clarify requirements and resolve ambiguities.
• Facilitate requirement walkthrough, functional discussions, and impact analysis sessions.
• Proactively identify gaps, risks, and dependencies and drive resolution.

Agile / SDLC Support

• Support Agile SDLC execution including backlog grooming, sprint planning, UAT support, and defect triage.
• Support review of test scenarios and test cases to ensure alignment with business requirements.
• Support post-production activities such as issue analysis and solution validation.

Ownership & Accountability

• Take complete ownership of assigned deliverables with minimal supervision.
• Ensure high-quality documentation, traceability, and timely delivery.
• Continuously identify opportunities for process improvements and simplification.

Experience

• 6-9 years of hands-on experience as a Business Analyst.
• Strong exposure to end-to-end insurance sales processes (Life / Health / General Insurance).
• Proven experience working as an individual contributor, owning requirements independently.

Core BA Skills

• Requirement elicitation and analysis
• Business process modeling (as-is / to-be)
• User story writing and backlog refinement
• Impact analysis and solution validation

Tools & Methodologies

• Experience with Agile / Scrum delivery models.
• Hands-on experience with tools such as JIRA, Confluence, Visio, Excel, PowerPoint.
• Strong documentation and presentation skills.

Behavioral & Soft Skills

• Strong sense of ownership and accountability.
• Excellent communication and stakeholder management skills.
• Analytical mindset with attention to detail.
• Ability to work independently and manage multiple priorities.

Education & Certifications

• Bachelor's/Master's degree in IT, Business, or related field.
• CBAP / CCBA / Agile BA certification is an added advantage.