Senior Branch Manager – Growth & Customer Experience

OCBC; Kuala Lumpur; On-site; MYR 180,000 - 240,000; Full time

Benefits offered by this job

Competitive base salary

Flexible benefits

Learning & development

Equal opportunity

Community initiatives

Job summary

OCBC Bank Malaysia is seeking a Branch Manager to lead a busy team and deliver exceptional customer experiences while growing the branch's business. You will coach staff, implement strategies to boost sales, manage relationships with customers, partners, and the community, and ensure compliance with regulatory standards.

The ideal candidate has a degree in Business or Finance, at least five years in banking, strong leadership and communication skills, and a collaborative, innovative approach to

Qualifications

• Degree in Business or Finance, with at least 5 years in banking or related industry.
• Proven leadership and management skills, with experience in driving sales growth and improving operational efficiency.
• Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and stakeholders.
• Strong business acumen with deep understanding of financial markets and products.
• Collaborative and innovative approach, focused on delivering exceptional customer experiences.

Responsibilities

• Lead and manage a team of branch staff, providing coaching and development opportunities to enhance skills and performance.
• Develop and implement business strategies to drive sales growth, improve customer satisfaction, and increase market share.
• Build and maintain relationships with key stakeholders, including customers, partners, and community leaders.
• Analyze market trends and customer data to identify opportunities for growth and improvement.
• Manage risk and ensure compliance with regulatory requirements and internal policies.

Skills

Leadership

Sales growth

Customer service

Communication

Business acumen

Collaboration

Education

Bachelor's degree in Business/Finance

Tools

CRM systems

Job description

OCBC Bank Malaysia is seeking a Branch Manager to lead a busy team and deliver exceptional customer experiences while growing the branch's business. You will coach staff, implement strategies to boost sales, manage relationships with customers, partners, and the community, and ensure compliance with regulatory standards.

The ideal candidate has a degree in Business or Finance, at least five years in banking, strong leadership and communication skills, and a collaborative, innovative approach to