Senior Team Lead, Enterprise Banking Operations

2201 United Overseas Bank (Malaysia) Bhd; George Town; Presencial; MYR 72.000 - 110.000; Jornada completa

Descripción de la vacante

2201 United Overseas Bank (Malaysia) Bhd seeks a capable leader to manage and motivate a team, drive operational excellence, and ensure strict adherence to bank policies and customer expectations. You will oversee daily activities, coach staff, and coordinate with other departments to improve efficiency.

The role requires 3–5 years in banking with supervisory experience, strong communication and analytical skills, and a focus on service quality.

Formación

• Bachelor's degree required in Business Administration, Finance, Banking or related field.
• 3-5 years in banking/financial services with 1-2 years in a supervisory role.
• Proven ability to lead, motivate and develop a team to achieve targets.
• Excellent communication, interpersonal and problem-solving skills.
• Strong understanding of banking products, services and operational processes.
• Familiarity with Malaysia banking regulations and compliance requirements.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint).
• Ability to work under pressure and manage multiple priorities.
• Demonstrated commitment to customer service excellence.
• Strong analytical and decision-making abilities.

Responsabilidades

• Manage, coach, and develop a team to enhance performance and career growth.
• Allocate tasks, monitor workload, and ensure timely completion of objectives and KPIs.
• Conduct regular performance reviews and identify training needs.
• Act as escalation point for complex inquiries and disputes, ensuring resolution.
• Enforce bank policies, procedures and regulatory requirements within the team.
• Monitor productivity and service quality; implement improvements.
• Collaborate with other departments to streamline processes."
• Prepare and present team performance reports to management.
• Foster a positive and inclusive team culture and recruitment participation.

Conocimientos

Communication skills

Leadership

Interpersonal skills

Problem solving

Analytical thinking

Educación

Bachelor's degree in Business Administration, Finance, Banking, or related field

Herramientas

Microsoft Office

Descripción del empleo

2201 United Overseas Bank (Malaysia) Bhd seeks a capable leader to manage and motivate a team, drive operational excellence, and ensure strict adherence to bank policies and customer expectations. You will oversee daily activities, coach staff, and coordinate with other departments to improve efficiency.

The role requires 3–5 years in banking with supervisory experience, strong communication and analytical skills, and a focus on service quality.