Senior Automation & AI Engineer - Process Digitalisation

Zurich Insurance; Kuala Lumpur; On-site; MYR 90,000 - 150,000; Full time

Job summary

Zurich Insurance in Kuala Lumpur is driving process digitalisation by modernising automation across business processes. You will design, build, and deploy automation using workflow orchestration, Power Platform, Copilot Studio, and Python, while collaborating with SMEs and process designers.

Responsibilities include creating reusable patterns, ensuring production readiness, and embedding governance and responsible AI principles.

Qualifications

• Process analysis and automation design, ability to assess workflows and identify digitisation opportunities.
• Define solution components, data flows, APIs/connectors, security controls and reusable blocks.
• Hands-on engineering with automation and low-code platforms and AI-based tools.
• Software fundamentals including Python, version control, CI/CD, and IaC concepts.
• Translate business processes into technical designs and engage stakeholders clearly.
• Governance-aware development with controls, auditability and quality standards.
• Work on transformation programmes while aligning with BAU activities.
• Operate in a large, regulated enterprise with organizational agility and diligence.
• Identify where automation adds real value vs. automation theatre.

Responsibilities

• Design, build, and deploy automation solutions using workflow orchestration tools and low-code platforms.
• Collaborate with SMEs and process designers to translate requirements into technical solutions.
• Develop reusable patterns, building blocks, and reference architectures for automation.
• Ensure solutions are production-ready: tested, monitored, documented, and maintainable.
• Build and maintain AI solutions enabling teams to create business value for clients.
• Provide know-how and technical knowledge on process digitisation to stakeholders.
• Interface between business teams and technology stakeholders to reduce IT dependency.
• Embed governance, auditability, and responsible AI principles into designs by default.
• Train staff on automation tools and self-service approaches of built PDS solutions.

Skills

Process analysis

Automation design

Digitalisation opportunities

Stakeholder engagement

Governance & quality

Transformation & delivery

Enterprise-grade building blocks

Agility in enterprise

Innovative thinking

Tools

Power Platform

Copilot Studio

Workflow orchestration

Python

Claude Code

LLM integrations

Job description

Zurich Insurance in Kuala Lumpur is driving process digitalisation by modernising automation across business processes. You will design, build, and deploy automation using workflow orchestration, Power Platform, Copilot Studio, and Python, while collaborating with SMEs and process designers.

Responsibilities include creating reusable patterns, ensuring production readiness, and embedding governance and responsible AI principles.