Automation & Process Digitalisation Senior Engineer

Zurich Insurance; Kuala Lumpur; On-site; MYR 90,000 - 130,000; Full time

Job summary

Zurich in Malaysia is seeking a Process Digitalisation Senior Engineer (Assistant Manager) to drive automation initiatives across business processes, reducing manual work and increasing consistency. You will design and deploy automation using Power Platform, Python, and AI tools, collaborate with SMEs, and build reusable patterns while ensuring production readiness and governance.

This role reports to the Process Digitalisation - Service Manager and offers opportunities to advance digitisation

Responsibilities

• Designing, building, and deploying automation solutions using workflow orchestration tools, low-code platforms (Power Platform, Copilot Studio), scripting (Python), and AI-assisted tooling
• Translating business process requirements into working technical solutions through collaboration with SMEs and process designers
• Developing reusable patterns, building blocks, and reference architectures for automation across IAA
• Ensuring solutions are production-ready: tested, monitored, documented, and maintainable
• Building and maintaining AI Solutions that enables IAA teams to create business for our clients
• Contributing to solutions by providing know how and technical knowledge on process digitisation.
• Operating as the technical interface between IAA business teams and the technological stakeholde, reducing dependency on central IT for standard automation need
• Ensuring all automation solutions meet IAA’s governance standards and comply with Group Technology & Operations requirements
• Embedding auditability, documentation, and appropriate human-in-the-loop controls into solution designs by default
• Maintaining compliance with responsible AI principles where AI-based components are used
• Ensuring solutions are maintainable, version-controlled, and handover-ready
• Working within projects and cross-functional initiatives to identify, prioritize, and deliver automation and digitisation use cases across IAA
• Project to BAU - Train IAA staff on automation tools and self-service approaches of built PDS solutions
• Driving awareness and adoption of digitisation opportunities with business stakeholders alongside the Capability Manager
• Contributing to IAA’s strategic digitisation roadmap by surfacing opportunities, feasibility assessments, and lessons learned from delivery
• Collaborating with GTO and other functions to align on standards and reuse enterprise capabilities

Job description

Zurich in Malaysia is seeking a Process Digitalisation Senior Engineer (Assistant Manager) to drive automation initiatives across business processes, reducing manual work and increasing consistency. You will design and deploy automation using Power Platform, Python, and AI tools, collaborate with SMEs, and build reusable patterns while ensuring production readiness and governance.

This role reports to the Process Digitalisation - Service Manager and offers opportunities to advance digitisation