Process Digitalisation Senior Engineer (Assistant Manager)

Zurich Life Insurance Malaysia Berhad; Kuala Lumpur; On-site; MYR 120,000 - 180,000; Full time

Benefits offered by this job

Miscellaneous allowance

Monthly incentive

Free overseas convention

Job summary

Zurich Life Insurance Malaysia Berhad seeks a Process Digitalisation Senior Engineer (Assistant Manager) to modernize and automate business processes across IAA, reducing manual effort and enabling teams to focus on higher-value work.

The role reports to the Process Digitalisation - Service Manager and involves delivering automation solutions, establishing reusable patterns, and ensuring production-ready implementations. Collaboration with SMEs and stakeholders is essential for success.

Qualifications

• Experience in designing automation solutions and translating business requirements into technical designs.
• Strong knowledge of process digitisation and governance standards.
• Ability to work with SMEs and process designers to deliver reusable automation building blocks.

Responsibilities

• Design, build, and deploy automation solutions using low-code platforms and scripting.
• Collaborate with business teams to translate requirements into technical designs.
• Develop reusable patterns and reference architectures for automation.
• Ensure solutions are tested, documented, and maintainable.
• Build and maintain AI solutions enabling client-focused automation.
• Serve as technical interface between business teams and IT for standard automation needs.
• Embed governance, auditability, and responsible AI principles in designs.

Skills

Process automation

Power Platform

Copilot Studio

Python

AI tooling

Solution delivery

Stakeholder engagement

CI/CD basics

Education

Bachelor's degree in a relevant field

Tools

Power Platform

Copilot Studio

Scripting (Python)

Workflow orchestration tools

Job description

Process Digitalisation Senior Engineer (Assistant Manager)

The primary purpose of this role is to modernize and automate business processes across IAA reducing manual effort, improving consistency, and enabling teams to focus on higher-value work.

This role reports to the Process Digitalisation - Service Manager.

· Process Automation & Solution Delivery

• Designing, building, and deploying automation solutions using workflow orchestration tools, low-code platforms (Power Platform, Copilot Studio), scripting (Python), and AI-assisted tooling
• Translating business process requirements into working technical solutions through collaboration with SMEs and process designers
• Developing reusable patterns, building blocks, and reference architectures for automation across IAA
• Ensuring solutions are production-ready: tested, monitored, documented, and maintainable
• Building and maintaining AI Solutions that enables IAA teams to create business for our clients
• Contributing to solutions by providing know how and technical knowledge on process digitalisation.
• Operating as the technical interface between IAA business teams and the technological stakeholde, reducing dependency on central IT for standard automation need

· Governance & Quality

• Ensuring all automation solutions meet IAA’s governance standards and comply with Group Technology & Operations requirements
• Embedding auditability, documentation, and appropriate human-in-the-loop controls into solution designs by default
• Maintaining compliance with responsible AI principles where AI-based components are used
• Ensuring solutions are maintainable, version-controlled, and handover-ready

· Transformation & Stakeholder Engagement

• Working within projects and cross-functional initiatives to identify, prioritize, and deliver automation and digitisation use cases across IAA
• Project to BAU - Train IAA staff on automation tools and self-service approaches of built PDS solutions
• Driving awareness and adoption of digitisation opportunities with business stakeholders alongside the Capability Manager
• Contributing to IAA’s strategic digitisation roadmap by surfacing opportunities, feasibility assessments, and lessons learned from delivery
• Collaborating with GTO and other functions to align on standards and reuse enterprise capabilities

· What Makes You a Great Fit?

• While we're not seeking perfection or expecting you to save the world, we believe that if you meet some of these requirements, you'll be a fantastic fit for our team. We are waiting for you!
• Process analysis and automation design, ability to assess workflows and identify digitisation opportunities
• Skilled in defining solution components, data flows, APIs/connectors, security controls, deployment patterns, and reusable technical building blocks that ensure solutions are maintainable, extensible, and enterprise-ready.
• Hands-on engineering/harness engineering with automation and low-code platforms (Power Platform, Copilot Studio, workflow orchestration tools) and AI-based tools (Claude Code, LLM integrations)
• Software engineering fundamentals (Python, version control, CI/CD, configuration-as-code)
• Ability to translate business process descriptions into technical solution designs without requiring deep domain expertise
• Stakeholder engagement - communicating technical concepts to non-technical audiences, building trust
• Project-based working - comfortable operating in transformation programmes alongside BAU
• Organizational agility - navigating a large, regulated enterprise environment
• Innovative thinking - identifying where automation and digitisation create genuine value vs. automation theatre

You are the heart & soul of Zurich!

At Zurich, we like to think outside the box and challenge the status quo. We take an optimistic approach by focusing on the positives and constantly asking What can go right?

We highly value the experience and know-how of our employees and offer a wide range of opportunities across business areas to encourage you to apply for new opportunities within Zurich when you are ready for your next career step.

Let's continue to grow together!

• Schedule: Full Time

Zuirch is one of the world's leading insurance group, and one of the few to operate on a truly global basis. Founded 140 years ago, today we employ over 60,000 dedicated employees and serve customers in over 170 countries around the world; with strong positions in North America and Europe, and growing positions in the Middle East, Latin America, and Asia-Pacific.

Founded in Switzerland in 1872, the Zurich Insurance Group ("Zurich") is one of the world’s leading insurance groups, and one of the few to operate on a truly global basis.

Zurich is one of the world's leading insurance group, and one of the few to operate on a truly global basis. Founded 140 years ago, today we employ over 60,000 dedicated employees and serve customers in over 170 countries around the world; with strong positions in North America and Europe, and growing positions in the Middle East, Latin America, and Asia-Pacific.

Founded in Switzerland in 1872, the Zurich Insurance Group ("Zurich") is one of the world’s leading insurance groups, and one of the few to operate on a truly global basis.

Perks and benefits Miscellaneous allowance Monthly Incentive, Free Oversea Convention