Senior Associate - Credit Risk

DHL Express; Petaling Jaya; On-site; MYR 110,000 - 150,000; Full time

Job summary

DHL Express in Malaysia seeks a Credit Risk Specialist to monitor dunning, execute ICCC Stop Credit, and perform rigorous credit checks and approvals. The role involves reviewing financial documents, coordinating with CFOs and Country OTC managers, and mitigating trading risks across the OTC chain.

Responsibilities include maintaining SAP AR master data, tracking overdue trends, and engaging with Sales, Credit, and Finance teams to ensure compliant credit risk practices and timely account

Qualifications

• Good telephone conversation/handling skills.
• Effective communication and conversational skills.
• High customer focus and service orientation.
• Advanced MS office knowledge.
• Intermediate Presentation skills.
• Analysis of financial statements.
• 3 years and more previous Credit Risk Management experience is preferred.
• Sensitive to cultural specifics.
• Local language(s) / Multi lingual (in Shared Service environment).
• Preferably a candidate with proficiency in Mandarin language.
• Bachelor's degree in related fields.
• Intermediate level of English knowledge (DPDHL Business Language) preferred.
• Advanced knowledge of D&B credit risk reports and regarding balance sheet interpretation.

Responsibilities

• Monitor Dunning completion and review Dunning block status by obtaining CFO's approval regularly aligning Crisp Control.
• Perform ICCC Stop Credit Process to ensure customers' accounts with overdue follow credit hold criteria flow to stop credit execution by GSOP alignment.
• Perform Credit Check and Approval by reviewing customers' finance and documents to stop accounts lacking supporting information.
• Credit check and approval for customers with complete supporting documents with Country OTC manager / CFO approval when required.
• Understand External Credit Agency process and factor in Credit Check/Approval.
• Ensure adequate follow up upon identified risks and gaps.
• Track high‑risk customers, overdue trends, and sudden changes in payment behavior.
• Perform SAP AR master data maintenance with four eye principle.
• Arrange, coordinate and lead regular meetings, visit customers and build improved satisfaction while mitigating trading risks.

Skills

Dunning monitoring

Credit risk mgmt

Financial analysis

SAP AR

MS Office

Presentation skills

English proficiency

Mandarin language

Multilingual

Bachelor's degree

Education

Bachelor's degree in related fields

Tools

D&B credit risk reports

Balance sheet interpretation

Job description

Role Purpose

To ensure Dunning was successfully triggered and Monitor ICCC stop credit process aligning with Collection GSOP and Strategy. Analyze account in ICCC Stop credit to reduce broken promised accounts are not flowing to Stop credit process. To ensure Credit Check / approval process are in placed with reviewing External Credit Agency rating and only successful application will enable to create accounts following GSOP.

Job Descriptions

Customer - Business Role

• To Monitor Dunning completion and Review Dunning block status by obtaining CFO's approval regularly aligning Crisp Control.
• To perform ICCC Stop Credit Process to ensure customers' account with overdue following credit hold criteria to flow to Sto credit execution by aligning GSOP.
• To perform Credit Check and Approval process by reviewing customers' finance and some legal documents to ensure customers with lack of supporting documents were stopped immediate account creation and kick off further investigation by communicating Country Finance and Commercial.
• To perform Credit check and approval for customers with complete supporting documents in the event required Country OTC manager / CFO's approval.
• To understand External Credit Agency process (Agency may differ at country level) and factor in Credit Check/ Approval process.
• To ensure adequate follow up upon identified risks and gaps
• To track high‑risk customers, overdue trends, and sudden changes in payment behavior and abnormal transaction.
• Perform SAP AR master data maintenance tasks to maintain accurate and up‑to‑date customer information (Credit limit, accounting clerk code, customer sensitive information, etc.) with four eye principal.
• To arrange, coordinate and lead regular meetings, visit customer and build towards an improved customer satisfaction while mitigating trading risks

Stakeholder - Business Roles External & Internal

• To agree and coordinate credit risk mitigation measures with Sales, CDM, credit collection, credit administration, operation, H&G, CFO and OTC teams
• To advice and coordinate process improvement regarding to credit risk mitigations across the entire OTC chains

Process

• Monitor Dunning execution and Dunning block
• Credit Hold / Credit stop tool
• Credit checks
• Credit risk monitoring
• Credit risk mitigation
• AR Master Data Set Up & Maintenance

Skills & Qualifications

• Good telephone conversation/handling skills.
• Effective communication and conversational skills.
• High customer focus and service orientation.
• Advanced MS office knowledge.
• Intermediate Presentation skills.
• Analysis of financial statements.
• 3 years and more previous Credit Risk Management experience is preferred.
• Sensitive to cultural specifics.
• Local language(s) / Multi lingual (in Shared Service environment).
• Preferably a candidate with proficiency in Mandarin language.
• Bachelor's degree in related fields.
• Intermediate level of English knowledge (DPDHL Business Language) preferred.
• Advanced knowledge of D&B credit risk reports and regarding balance sheet interpretation.