Senior Associate - Quality (12 Months Contract)

DHL Express; Petaling Jaya; On-site; MYR 45,000 - 78,000; Full time

Job summary

DHL Express is seeking an orderly and detail‑oriented professional to manage reconciliation of invoiced information with payment data in a timely manner. You will interpret data to identify trends and support improvements, while guarding sensitive information with high attention to detail.

The role requires strong English communication, ability to meet tight deadlines, and collaboration with AR, RTR, Billing, and BPO teams. Evening shifts or weekend work may be required.

Qualifications

• University Degree or equivalent by experience.
• Well verse with Microsoft Excel and SAP.
• At least 1.5 year experience in similar position.
• Good communication in English: Oral and Written.
• Ability to analyze with logical thinking process.
• Attention to details and able to meet tight deadline.
• Able to work on evening shift, public holidays or weekend when required.
• Engage, communicate and build network with the AR, RTR, Billing, BPO teams.
• Customer oriented.
• Process oriented and able to work under pressure.
• Team Player and highly collaborative.

Responsibilities

• Reconcile invoiced information with payment data accurately and timely.
• Strong analytical skills; be able to interpret data, identify trends, and make suggestions for improvements
• Appropriate handling of sensitive information, High level of attention to detail
• Responds to inquiries regarding policies and procedures
• Act as primary problem solver concerning cash and duty shipment discrepancies
• Create and maintain tracking reports in relation to country ageing performance
• Prepare weekly outstanding open item report only timely manner
• Provide support for internal projects transition/ centralization
• Participate in internal and/or external meeting with all stakeholders
• Able to investigate and resolve queries according to Service Line Agreements.
• Contribute to capture potential Revenue Leakage for shipment with discrepancies

Skills

Analytical thinking

Attention to detail

Communication skills

Team player

Education

University degree or equivalent experience

Tools

Microsoft Excel

SAP

Job description

Description - External

• Reconcile invoiced information with payment data accurately and timely.
• Strong analytical skills; be able to interpret data, identify trends, and make suggestions for improvements
• Appropriate handling of sensitive information, High level of attention to detail
• Responds to inquiries regarding policies and procedures
• Act as primary problem solver concerning cash and duty shipment discrepancies
• Create and maintain tracking reports in relation to country ageing performance
• Prepare weekly outstanding open item report only timely manner
• Provide support for internal projects transition/ centralization
• Participate in internal and/or external meeting with all stakeholders
• Able to investigate and resolve queries according to Service Line Agreements.
• Contribute to capture potential Revenue Leakage for shipment with discrepancies

Qualifications - External

• University Degree or equivalent by experience
• Well verse with Microsoft Excel and SAP.
• At least 1.5 year experience in similar position
• Good communication in English: Oral and Written
• Ability to analyze with logical thinking process.
• Attention to details and able to meet tight deadline
• Able to work on evening shift, public holidays or weekend when required
• Engage, communicate and build network with the AR, RTR, Billing, BPO teams
• Customer oriented
• Process oriented and able to work under pressure
• Team Player and highly collaborative