Senior Associate CDM

DHL Asia Pacific Shared Services Sdn Bhd; Selangor; On-site; MYR 33,000 - 67,000; Full time

Job summary

DHL Asia Pacific Shared Services Sdn Bhd in Malaysia is seeking a billing-focused professional to handle CMF and Tariff requests, update reference data and fuel surcharges, and support GPI/SPA updates. Fresh graduates with a Diploma or Degree and strong English are encouraged to apply.

The role emphasizes timely execution of billing processes, adherence to SOPs, and proactive problem solving within SLA targets. Proficiency in MS Excel and MS Office is preferred for efficient data handling.

Qualifications

• Fresh graduates are welcome to apply.
• Proficient in English (verbal and written).
• Candidate must possess at least a Diploma or Degree.
• Knowledge in Billing and Business processes is preferable.
• Good Knowledge of MS Office including strong command on MS Excel.

Responsibilities

• To ensure all CMF requests received from Business Partners are completed.
• To ensure all Tariff requests received from Business Partners are completed.
• To ensure System updates such as reference data, fuel surcharge, RARG received from Business Partners, Area or Regional office are completed.
• To ensure all CMF mass updates are completed.
• To support GPI and SPA updates.
• Ensure queries are actively and aggressively solved in timely manner; Recommend process improvements to the senior.

Skills

English proficiency

MS Excel

Billing knowledge

Education

Diploma or Degree

Job description

DHL Asia Pacific Shared Services Sdn Bhd 4.2 View all jobs

• To ensure all CMF requests received from Business Partners are completed.
• To ensure all Tariff requests received from Business Partners are completed.
• To ensure System update such as reference data , fuel surcharge, RARG received from Business Partners , Area or Regional office are completed.
• To ensure all CMF mass updates are completed To support GPI and SPA updates.
• Ensure all queries actively and aggressively solved in timely manner -Recommend process improvements to the senior
• Ensure the execution of processes, related to Billing, in accordance with SLA’s, aiming to achieve the strategic objectives for the Billing operation in the own department.
• To work on own initiative, under pressure and according to prescribed deadlines Contribute to achieve team KPI Ensure timely update, implementation and compliance with all SOPs and ICF.

Qualifications

• Fresh graduates are welcome to apply.
• Proficient in English (verbal and written).
• Candidate must possess at least a Diploma or Degree.
• Knowledge in Billing and Business processes is preferable.
• Good Knowledge of MS Office including strong command on MS Excel.
• Demonstrating a high level of commitment, energy, resilience and tenacity in doing the job.

About Us

With a global team of 6000+ IT professionals, DHL IT Services connects people and keeps the global economy running by continuously innovating and creating sustainable digital solutions. We work beyond global borders and push boundaries across all dimensions of logistics. You can leave your mark shaping the technology backbone of the biggest logistics company of the world. Our offices in Cyberjaya, Prague, and Chennai have earned #GreatPlaceToWork certification, reflecting our commitment to exceptional employee experiences.

About Us

With a global team of 6000+ IT professionals, DHL IT Services connects people and keeps the global economy running by continuously innovating and creating sustainable digital solutions. We work beyond global borders and push boundaries across all dimensions of logistics. You can leave your mark shaping the technology backbone of the biggest logistics company of the world. Our offices in Cyberjaya, Prague, and Chennai have earned #GreatPlaceToWork certification, reflecting our commitment to exceptional employee experiences.