Senior Application Support Executive

Mission Consultancy Services Malaysia Sdn Bhd; Kuala Lumpur; On-site; MYR 60,000 - 90,000; Full time

Job summary

Mission Consultancy Services Sdn Bhd (MCS) is seeking a system support professional to maintain and optimize ERP, SCM, and batching plant systems, and to support softphone and other online platforms. The role includes project deployment across Central and Eastern regions and collaboration with HQ and plant operations.

You will analyze business data, develop reports and dashboards for informed decision-making, train end users, resolve system issues, and promote AI-driven automation to improve

Qualifications

• Bachelor's degree in Computer Science, Information Technology, Data Analytics, or a related field.
• Minimum of 2 years of experience in supporting or managing ERP, SCM, and/or Plant systems.
• Hands-on experience with Windows Server, MS SQL Server, PostgreSQL, or similar database and server platforms.
• Practical experience in ETL development, data processing, and/or system integration across multiple business applications.
• Good understanding of business process workflows involving ERP, SCM, and Batching Plant systems.
• Strong troubleshooting skills with the ability to identify, resolve, and support functional users in addressing system-related issues.
• Intermediate proficiency in MS SQL Server, Oracle, or PostgreSQL, particularly for data extraction, querying, and manipulation.
• Good understanding of ETL concepts and practical experience with ETL tools.
• Ability to analyze, interpret, and visualize data to generate meaningful business insights.
• Familiarity with Power BI, Business Objects, Jet Reports, or other SQL-based reporting and business intelligence tools.

Responsibilities

• Provide system and functional support for SCM, ERP, Batching Plant systems, softphone systems, and other online platforms
• Assist in the implementation and deployment of application-related projects across the Central and Eastern regions
• Analyze business data and develop reports and dashboards to support informed decision-making
• Provide training and guidance to end users
• Resolve system-related issues
• Promote the adoption of AI and digital tools to automate workflows and enhance operational efficiency

Skills

SQL

Power BI

ETL Development

Data Visualization

Troubleshooting

Training end users

AI adoption

Education

Bachelor's degree in Computer Science/Information Technology/Data Analytics or related field

Tools

Windows Server

MS SQL Server

PostgreSQL

Oracle

ETL tools

Jet Reports

Business Objects

Power BI

Job description

• Responsible for providing system and functional support for key business applications, including SCM, ERP, Batching Plant systems, softphone systems, and other online platforms.


• Assist in the implementation and deployment of application-related projects across the Central and Eastern regions, including Headquarters (HQ) and Plant operations.


• Analyze business data, develop reports and dashboards to support informed decision-making, provide training and guidance to end users, resolve system-related issues, and promote the adoption of AI and digital tools to automate workflows and enhance operational efficiency.

Key responsibilities

• Provide system and functional support for SCM, ERP, Batching Plant systems, softphone systems, and other online platforms


• Assist in the implementation and deployment of application-related projects across the Central and Eastern regions


• Analyze business data and develop reports and dashboards to support informed decision-making


• Provide training and guidance to end users


• Resolve system-related issues


• Promote the adoption of AI and digital tools to automate workflows and enhance operational efficiency

About you

• Bachelor's degree in Computer Science, Information Technology, Data Analytics, or a related field


• Minimum of 2 years of experience in supporting or managing ERP, SCM, and/or Plant systems


• Hands-on experience with Windows Server, MS SQL Server, PostgreSQL, or similar database and server platforms


• Practical experience in ETL development, data processing, and/or system integration across multiple business applications


• Good understanding of business process workflows involving ERP, SCM, and Batching Plant systems


• Strong troubleshooting skills with the ability to identify, resolve, and support functional users in addressing system-related issues


• Intermediate proficiency in MS SQL Server, Oracle, or PostgreSQL, particularly for data extraction, querying, and manipulation


• Good understanding of ETL concepts and practical experience with ETL tools


• Ability to analyze, interpret, and visualize data to generate meaningful business insights


• Familiarity with Power BI, Business Objects, Jet Reports, or other SQL-based reporting and business intelligence tools

Mission Consultancy Services Sdn Bhd (MCS) was incorporated in Malaysia in 2015 and was awarded MSC pioneer status. We are primarily focused on providing professional and consulting services in Advanced Analytics, Business Intelligence, Data Warehouse Management, Machine Learning, Robotic Automation Process and Virtual Reality. We work with some of the largest Banks and Insurance companies in Malaysia.

Mission Consultancy Services Sdn Bhd (MCS) was incorporated in Malaysia in 2015 and was awarded MSC pioneer status. We are primarily focused on providing professional and consulting services in Advanced Analytics, Business Intelligence, Data Warehouse Management, Machine Learning, Robotic Automation Process and Virtual Reality. We work with some of the largest Banks and Insurance companies in Malaysia.