Senior Aircraft Configuration Data Officer

Airbus SE; Putrajaya; Sur place; MYR 90 000 - 150 000; Plein temps

Résumé du poste

Airbus Customer Services Sdn Bhd in Malaysia seeks a Senior Aircraft Configuration Data Officer to manage day-to-day ACD operations within the FHS network. You will ensure data integrity, handle GRB blocks, and provide technical guidance to the team.

You will perform 24-hour processing of ACD, deliver operational reports, and support process improvements while coordinating with cross-functional stakeholders to optimize workflows and maintain high-quality data across MIS and CASTOR systems.

Qualifications

• Bachelor’s degree in Supply Chain Management, Logistics, Business Administration, Aviation Management, or Aviation related fields.
• 3 years of experience in Aviation Supply Chain, Logistics, MRO, or Order Management; or, 2 Years as Operational Lead in Aviation Industry (Supply Chains, Logistics, MRO, or Order Management)
• Clear understanding of repair ordering workflows, aircraft technical documentation management, order blockage resolution, and goods receipt procedures
• Deep familiarity with Flight Hour Services (FHS) operational schemes or similar Power-by-the-Hour (PBH) support models
• Proficiency in Enterprise Resource Planning systems and operational reporting tools
• Familiarity with visual management tools and daily operational steering frameworks (e.g., SQCDP dashboards)

Responsabilités

• Triage and analyze unserviceable parts and GRB, define routing in CASTOR per governance.
• Maintain MIS data integrity and perform technical quality reviews on documentation ingested via customer portals.
• Create and process complex Aircraft Configuration Data (ACD) within 24-hour target window.
• Aggregate raw database metrics to produce structured operational reports for stakeholders.
• Coordinate with cross-functional FHS stakeholders to address recurrent technical blockages and streamline ACD queries.

Formation

Bachelor’s degree in Supply Chain Management, Logistics, Business Administration, Aviation Management, or Aviation related fields

Outils

ERP systems

Description du poste

Job Description

Position Summary

The Senior Aircraft Configuration Data Officer processes day to day transactional, technical and operational execution of Aircraft Configuration Data (ACD) within Airbus Flight Hour Services (FHS) network. Beyond managing complex ACD packages and Goods Receipt Blockages (GRB), the role acts as a technical focal point. Key responsibilities include ensuring MIS data integrity, reviewing subcontractor technical quality, providing operational reports to the Team Leader, and supporting process improvements.

Good Receipt Blockage Operations

Perform triage and complex technical analysis of unserviceable parts and persistent Goods Receipt Blockages (GRB), defining routing rules and escalation pathways in CASTOR aligned with the ACD Governance Framework Maintain database integrity standards across the FHS Management Information System (MIS), performing technical quality reviews on documentation and engineering records ingested via customer portals Perform root-cause analysis on systemic blockage patterns, translating operational data into proposed preventative measures and technical improvements for Team Leader validation.

Core ACD Creation

Execute the day-to-day creation and processing of complex Aircraft Configuration Data, ensuring strict adherence to the mandatory 24-hour target window across all component transactions Provide technical quality assurance and peer guidance for non-standard customer requests, persistent system deviations, and complex technical queries, ensuring prompt 24-hour resolution

Technical Operations

Aggregate raw database metrics to produce structured operational reports, delivering key insights on processing blockages for the relevant stakeholders. Analyze systemic drivers of recurring blockages, formulating practical enhancements to operational workflows and standard operating procedures, for Team Leader review. Perform routine data quality checks across customer component ageing data, techlog records, and Aircraft Configuration Data records in FHS MIS to uphold 100% data integrity. Provide expertise to resolve complex technical anomalies, operational bottlenecks, and system deviations within targeted timelines. Coordinate with cross-functional FHS stakeholders to address recurrent technical blockages and streamline ACD query resolution. Technically support continuous improvement initiatives and digital transformation projects, to elevate operational efficiency and eliminate recurring process defects.

Technical Guidance & Operational Backup Support

Support Team Leader coordinating peer backup and cross-training execution, to safeguard deliverables performance during high-volume spikes or staff absences Deliver training for newcomers and subcontractors, establishing standardized onboarding modules, training frameworks, and case study repositories Review subcontractor deliverable quality against standard procedures and technical standards, escalating systemic non-conformances to Team Leader. Partner with the Team Leader to support technical evaluation and rollout of strategic automation initiatives. Upkeep and live Airbus Values, Leadership Model and Code of Conduct to be exemplary to others and to promote and increase the awareness of Airbus Values, Leadership Models and Code of Conduct Carry out any other task as directed by the superior, including deputation when necessary

Outputs

High-quality and timely execution of complex Aircraft Configuration Data (ACD) packages and technical query resolution to enforce strict 24-hour SLA performance across the network Demonstrated achievement of 100% data integrity across FHS MIS database records, technical documentation, and CASTOR blockage tagging workflows Consolidated operational dashboards and technical blockage trend reports delivered to the Team Leader, detailing operational bottlenecks, GRB root-cause trends, and database integrity metrics Contribution to continuous improvement, process optimization, subcontractor technical quality checks, and operational issue resolution.

Qualification & Professional Skills

• Bachelor’s degree in Supply Chain Management, Logistics, Business Administration, Aviation Management, or Aviation related fields
• 3 years of experience in Aviation Supply Chain, Logistics, MRO, or Order Management; or, 2 Years as Operational Lead in Aviation Industry (Supply Chains, Logistics, MRO, or Order Management)
• Clear understanding of repair ordering workflows, aircraft technical documentation management, order blockage resolution, and goods receipt procedures
• Deep familiarity with Flight Hour Services (FHS) operational schemes or similar Power-by-the-Hour (PBH) support models
• Proficiency in Enterprise Resource Planning systems and operational reporting tools
• Familiarity with visual management tools and daily operational steering frameworks (e.g., SQCDP dashboards)

This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company’s success, reputation and sustainable growth.

Company Information

• Company: Airbus Customer Services Sdn Bhd
• Employment Type: Permanent
• Experience Level: Professional
• Job Family: Logistics

Company Commitment to Diversity

Airbus is committed to achieving workforce diversity and creating an inclusive working environment. We welcome all applications irrespective of social and cultural background, age, gender, disability, sexual orientation or religious belief. Airbus is, and always has been, committed to equal opportunities for all. As such, we will never ask for any type of monetary exchange in the frame of a recruitment process. Any impersonation of Airbus to do so should be reported to [e-mail].

At Airbus, we support you to work, connect and collaborate more easily and flexibly. Wherever possible, we foster flexible working arrangements to stimulate innovative thinking. Airbus pioneers sustainable aerospace for a safe and united world. The Company constantly innovates to provide efficient and technologically-advanced solutions in aerospace, defence, and connected services. In commercial aircraft, Airbus offers modern and fuel-efficient airliners and associated services. Airbus is also a European leader in defence and security and one of the world's leading space businesses. In helicopters, Airbus provides the most efficient civil and military rotorcraft solutions and services worldwide. From sending your resume to participating in successful interviews, here you can access all important pieces of information to guide you in your candidate journey.