A400M GSD Representative

Prestwick Aerosystems; Shah Alam; On-site; MYR 45,000 - 67,000; Full time

Job summary

Airbus Helicopters Malaysia SDN. BHD. seeks an entry-level specialist to support Ground Support Device activities for the A400M fleet on-site at Subang, covering MDS queries and live operations. You will aid RMAF personnel, administer databases and access rights, and help coordinate aircraft retrofit activities when needed.

This fixed-term role requires a diploma (engineering or IT), good English/Malay, strong communication, and a commitment to integrity and teamwork in a high-stakes environment.

Qualifications

• Diploma in Engineering or IT with 1 year of aircraft maintenance system/records experience.
• Good command of English and Malay, written and spoken.
• Proficient in Microsoft Office; SAP knowledge is desirable.
• Strong analytical and problem-solving abilities.
• Excellent communication and interpersonal skills.
• Able to interpret regulatory requirements and workplace agreements.
• Independent worker with high credibility and integrity.

Responsibilities

• Advise on MDS support for platform and application services during LIVE operations.
• Track, acknowledge, escalate, and implement MDS AMTAC queries and close incidents.
• Contribute to QKDB with query details and accurate answers harmonized with GSD.
• Provide on-site system support, training, and management of databases, access rights and servers for RMAF.
• Uphold Airbus Values, Leadership Model and Code of Conduct as a model for others.
• Perform other duties as assigned by supervisor.
• Maintain awareness of compliance risks and act with integrity.

Skills

English proficiency

Malay language

MS Office

Analytical skills

Communication skills

Regulatory understanding

Independent work

Education

Diploma in Engineering or IT

Tools

SAP knowledge

Job description

Job Description: Scope of Position Responsible to support all the activities and operations in relation to A400M fleet support conducted on-site that require Ground Support Device (GSD) advice, assessment and support at Royal Malaysian Air Force (RMAF), Subang.

Key Responsibilities

• Advise the customer in all activities relevant to Maintenance Data System (MDS) support for platform and application services during LIVE operations.
• Ensure appropriate tracking of the Maintenance Data System, Engineering Office department (MDS AMTAC) queries: Acknowledge and register queries, elevate to next support level if local answer is not possible, implement solution received and check that incident is properly addressed (resolution or workaround).
• Ensure appropriate tracking of the queries and answer providing input to a Query Knowledge Database (QKDB) with the events descriptions and correct answers that will be harmonized with the on-site technical services from other Ground Support Device (GSD), to have a broad Ground Support Device (GSD) queries-answer knowledge database.
• Ensure systems support on-site, by delivering the following services: Support the use of the application by trained Royal Malaysian Air Force (RMAF) personnel Support to administer in the management of databases, access rights and servers Provide coordination and assistance between Airbus Defense and Space (ADS) and Customer for aircraft retrofit activities when deemed necessary.
• Upkeep and live Airbus Values, Leadership Model and Code of Conduct to be the exemplary to others and to promote and increase the awareness of Airbus Values, Leadership Model and Code of Conduct.
• Carry out any other task as directed by the superior.
• This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company’s success, reputation and sustainable growth.

Minimum Requirement

• Diploma holder with minimum 1 year of working experience in aircraft maintenance system and records or Diploma in any field (Preferably Engineering or IT).
• Good command of written and spoken English and Malay.
• Excellent computer skills and proficient in Microsoft Office (SAP knowledge is desirable).
• Good analytical and problem solving skills.
• Excellent communication and interpersonal skills.
• Ability to understand, interpret and apply regulatory requirements and workplace agreements.
• Able to work independently with minimal supervision.
• High degree of credibility, independence, integrity, confidentiality and trust.

Company: Airbus Helicopters Malaysia SDN. BHD.

Employment Type: Fixed term

Experience Level: Entry Level

Job Family: Material Support & services

Airbus is committed to achieving workforce diversity and creating an inclusive working environment.

We welcome all applications irrespective of social and cultural background, age, gender, disability, sexual orientation or religious belief.

Airbus is, and always has been, committed to equal opportunities for all.

As such, we will never ask for any type of monetary exchange in the frame of a recruitment process.

Any impersonation of Airbus to do so should be reported to [e-mail].

At Airbus, we support you to work, connect and collaborate more easily and flexibly.

Wherever possible, we foster flexible working arrangements to stimulate innovative thinking.

Airbus pioneers sustainable aerospace for a safe and united world.

The Company constantly innovates to provide efficient and technologically-advanced solutions in aerospace, defence, and connected services.

In commercial aircraft, Airbus offers modern and fuel-efficient airliners and associated services.

Airbus is also a European leader in defence and security and one of the world's leading space businesses.

In helicopters, Airbus provides the most efficient civil and military rotorcraft solutions and services worldwide.