Senior Account Manager (Digital Marketing)

Mediaplus Digital; Miri; Hybrid; MYR 48,000 - 72,000; Full time

Benefits offered by this job

Commission and incentive

Annual salary review

Performance bonus

Annual and medical leave

Transport claim

Meal claim

Alternative work-from-home schedule

Job summary

MediaPlus Digital, Your Partner to Greatness! Our Singapore headquarters has over ten years of industry experience, and the recent establishment of our Miri office marks another milestone in delivering web design, digital marketing, and related services for clients of all sizes.

We are seeking a results‑driven account professional with 2–3 years in agency advertising, who can balance client needs with data‑driven strategies, and support cross‑functional teams.

Qualifications

• Diploma in Digital Marketing or a similar subject.
• 2 to 3 years of experience in advertising, digital, social, and client-facing in an agency environment.
• Experience dealing with SME clients and handling their objections.
• Comfortable speaking Mandarin in a business context with sufficient command of English.
• Passionate about digital marketing, understanding trends, digital strategies, and metrics.

Responsibilities

• Identify opportunities to market the agency's services to existing and new clients and monitor and develop new services for the agency.
• Deliver service-level agreement commitments on availability, reliability, and client response turnaround time.
• Maintain good relationships with clients to retain and protect the customer base against attrition.
• Keep clients updated on the progress of each project or campaign while responding to their concerns and feedback promptly.
• Assist the team in business support and coordinating day-to-day account activities.
• Support sales and marketing by providing relevant information including customer feedback and sales leads.
• Develop presentations, proposals, and reports for clients.
• Brief and collaborate with the respective teams to gather data on campaigns to evaluate performance and recommend ways to improve campaign performance.
• Be the main communicator between in-house designers and clients by providing an accurate translation of the web features and design requirements.
• Proactively provide the Account Servicing Manager with regular updates on accounts activities, including status and call reports.

Skills

Digital marketing

Client facing

Data storytelling

Education

Diploma in Digital Marketing

Job description

This role involves identifying opportunities to market the agency's services to existing and new clients and monitoring and developing new services. You will deliver service-level agreement commitments on availability, reliability, and client response turnaround time, while maintaining good relationships with clients to retain and protect the customer base against attrition.

Key responsibilities

Identify opportunities to market the agency's services to existing and new clients and monitor and develop new services for the agency

Deliver service-level agreement commitments on availability, reliability, and client response turnaround time

Maintain good relationships with clients to retain and protect the customer base against attrition

Keep clients updated on the progress of each project or campaign while responding to their concerns and feedback promptly

Assist the team in business support and coordinating day-to-day account activities

Support sales and marketing by providing relevant information including customer feedback and sales leads

Develop presentations, proposals, and reports for clients

Brief and collaborate with the respective teams to gather data on campaigns to evaluate performance and recommend ways to improve campaign performance

Be the main communicator between in-house designers and clients by providing an accurate translation of the web features and design requirements

Proactively provide the Account Servicing Manager with regular updates on accounts activities, including status and call reports

Previous experience in a similar client-facing digital marketing role, ideally within digital marketing, social media, performance marketing, SEO, or a related agency environment.

About you

Diploma in Digital Marketing or a similar subject

2 to 3 years of experience in advertising, digital, social, and client-facing in an agency environment

Experience dealing with SME clients and handling their objections

Comfortable speaking Mandarin in a business context with sufficient command of English

Passionate about digital marketing, understanding trends, digital strategies, and metrics

Ability to tell stories with data

Ability to adapt to a fast-paced environment

Ability to multi-task and handle numerous projects simultaneously

Highly organized with a keen sense of attention to detail

Ability to perform under stress to meet deadlines while maintaining a high output standard

Commission and incentive

Annual salary review

Performance bonus

Annual and medical leave

Transport claim

Meal claim

Alternative work-from-home schedule

We regret to inform you that only the successful candidate will be notified.

MediaPlus Digital, Your Partner to Greatness!

Headquarter in Singapore with more than 10 years of industry experience, the establishment of our Miri office is yet another milestone on our mission/journey to turn dreams into reality. Our fully in-house team of specialists are experts in our craft, be it web design and development or digital marketing. We’ve got the creative skill set and technical capabilities to future proof your business for the global arena.

MediaPlus Digital Success Journey!

With over 1000 projects under our belt, our team of web designers and developers, project managers and digital marketers have delivered outstanding work to clients of all sizes and industries.

MediaPlus Digital, Your Partner to Greatness!

Headquarter in Singapore with more than 10 years of industry experience, the establishment of our Miri office is yet another milestone on our mission/journey to turn dreams into reality. Our fully in-house team of specialists are experts in our craft, be it web design and development or digital marketing. We’ve got the creative skill set and technical capabilities to future proof your business for the global arena.

MediaPlus Digital Success Journey!

With over 1000 projects under our belt, our team of web designers and developers, project managers and digital marketers have delivered outstanding work to clients of all sizes and industries.