Account Manager (Digital Marketing)

Pixel Mechanics Pte Ltd; Kuala Lumpur; On-site; MYR 90,000 - 120,000; Full time

Job summary

Pixel Mechanics Pte Ltd is a Singapore-based digital marketing agency seeking an Account Manager to own a portfolio of client accounts. You will be the main client contact, bridging client goals with the team’s execution, and driving retention and growth.

You will collaborate with campaign specialists, manage expectations, present reports, and proactively resolve issues while maintaining a strategic client relationship.

Qualifications

• Minimum 3 years in a client-facing role at a digital marketing agency.
• Excellent written and spoken English.
• Working knowledge of digital marketing across SEO, paid search, social and web.
• Hands-on with CMS (WordPress, Shopify or similar).
• Comfortable with performance data (GA, Search Console, Looker Studio, Ahrefs).
• High proficiency with AI tools to accelerate output.
• Strong ownership and accountability; proactive problem-solver.

Responsibilities

• Own clients' campaigns and ensure strategy, schedule, and outcomes.
• Translate client goals into actionable briefs for campaign teams.
• Progress campaigns toward agreed KPIs and address performance gaps.
• Prepare and present insights-driven campaign reports in plain language.
• Manage client expectations, scope, and escalations.
• Be primary point of contact for assigned accounts and foster relationships.
• Identify upsell/cross-sell opportunities aligned with client goals.
• Guide execution when specialists need direction and troubleshoot with the team.

Skills

Client-facing

English fluency

Digital marketing

WordPress/Shopify

Analytics tools

AI tools

Ownership

Problem-solving

Feedback mindset

Multilingual

Job description

Pixel Mechanics is digital marketing agency based in Singapore. Since 2016, we've delivered outstanding results for clients across web, SEO, Google Ads, and Social.

We're hiring an Account Manager to own a portfolio of assigned clients. This is a client-facing role. You are the person your clients call, the person who knows their business, and the person accountable for whether they renew.

You will work closely with campaign specialists and report to the accounts director. We're looking for someone who can hold a client relationship and still get their hands dirty when that's the faster path. You are the strategic bridge between what the client needs and what the team builds.

What you'll Own

Clients' Campaigns Success

Keep client campaigns on strategy, on schedule, and aligned to the outcomes that matter.

Translate client goals into clear, actionable briefs for our campaign specialists

Actively manage and progress campaigns towards agreed goals and KPIs

Collaborate with campaign specialists to address performance gaps, clear blockers, and act on opportunities to improve results

Prepare, review, and present insights-driven campaign reports to clients in plain language

Manage scope, expectations and escalations before they become problems

Client Relationships

Primary point of contact for assigned client accounts

Build real, trusted relationships. Know each client's business, market, pressures and commercial goals

Communicate proactively. Flag issues before clients notice them, share wins before they ask, never go quiet

Run regular check-ins, campaign reviews and performance conversations with confidence

Retention and growth

Drive client retention by making the value of our work visible

Own renewal conversations and lead them from evidence.

Identify upsell and cross-sell opportunities that genuinely serve the client's goals

Hands-on where it counts

Guide execution when a specialist needs direction.

Troubleshoot alongside the team.

Requirements

Minimum 3 years in a client-facing role at a digital marketing agency

Excellent written and spoken English.

Working knowledge of digital marketing across SEO, paid search, social and web.

Practically hands-on. Comfortable in a CMS (WordPress, Shopify or similar).

Comfortable with performance data (Google Analytics, Search Console, Looker Studio, Ahrefs or similar)

High proficiency with AI tools to accelerate and better output.

Strong sense of ownership and accountability

Proactive problem-solver who takes initiative

Open to feedback and continuous improvement.

Nice to have

Additional language ability

Practical Test

Shortlisted candidates are expected to take a practical test that evaluates your communication and problem-solving skills in the field of digital marketing.