Senior Digital Account Manager - Client Growth & Strategy

Mediaplus Digital; Miri; Hybrid; MYR 48,000 - 72,000; Full time

Benefits offered by this job

Commission and incentive

Annual salary review

Performance bonus

Annual and medical leave

Transport claim

Meal claim

Alternative work-from-home schedule

Job summary

MediaPlus Digital, Your Partner to Greatness! Our Singapore headquarters has over ten years of industry experience, and the recent establishment of our Miri office marks another milestone in delivering web design, digital marketing, and related services for clients of all sizes.

We are seeking a results‑driven account professional with 2–3 years in agency advertising, who can balance client needs with data‑driven strategies, and support cross‑functional teams.

Qualifications

• Diploma in Digital Marketing or a similar subject.
• 2 to 3 years of experience in advertising, digital, social, and client-facing in an agency environment.
• Experience dealing with SME clients and handling their objections.
• Comfortable speaking Mandarin in a business context with sufficient command of English.
• Passionate about digital marketing, understanding trends, digital strategies, and metrics.

Responsibilities

• Identify opportunities to market the agency's services to existing and new clients and monitor and develop new services for the agency.
• Deliver service-level agreement commitments on availability, reliability, and client response turnaround time.
• Maintain good relationships with clients to retain and protect the customer base against attrition.
• Keep clients updated on the progress of each project or campaign while responding to their concerns and feedback promptly.
• Assist the team in business support and coordinating day-to-day account activities.
• Support sales and marketing by providing relevant information including customer feedback and sales leads.
• Develop presentations, proposals, and reports for clients.
• Brief and collaborate with the respective teams to gather data on campaigns to evaluate performance and recommend ways to improve campaign performance.
• Be the main communicator between in-house designers and clients by providing an accurate translation of the web features and design requirements.
• Proactively provide the Account Servicing Manager with regular updates on accounts activities, including status and call reports.

Skills

Digital marketing

Client facing

Data storytelling

Education

Diploma in Digital Marketing

Job description

MediaPlus Digital, Your Partner to Greatness! Our Singapore headquarters has over ten years of industry experience, and the recent establishment of our Miri office marks another milestone in delivering web design, digital marketing, and related services for clients of all sizes.

We are seeking a results‑driven account professional with 2–3 years in agency advertising, who can balance client needs with data‑driven strategies, and support cross‑functional teams.