Seller Support Management and Vendor Management - Executive

ZALORA Malaysia; Kuala Lumpur; Vor Ort; MYR 67.000 - 100.000; Vollzeit

Zusammenfassung

ZALORA Malaysia is seeking an Executive for Seller Support Management and Vendor Management. The role acts as a liaison between external partners and internal teams to resolve issues promptly and maintain high service quality.

You will monitor cases, escalate when needed, and drive improvements across seller operations and supplier collaboration. Responsibilities include guiding sellers on policies, coordinating with internal teams, validating feedback, and ensuring adherence to packaging and

Qualifikationen

• Experience in seller support, vendor management, or e-commerce operations.

Aufgaben

• Act as liaison between partners and internal stakeholders to address issues promptly.
• Monitor and follow up on outstanding cases to ensure timely resolution.
• Escalate issues and propose alternative solutions to minimize delays.
• Identify recurring issues and opportunities for improvement to enhance efficiency and service quality.
• Collaborate with cross-functional teams and maintain accurate operational records and reporting.
• Serve as the first point of contact for sellers and guide them on policies.
• Coordinate with internal teams to resolve seller-related operational issues.
• Review seller feedback and support recovery actions.
• Review defective items and coordinate reporting with suppliers.
• Manage supplier follow-up, including credit notes and issue resolution.
• Monitor packing conditions to ensure packaging guidelines compliance.
• Monitor quality trends and recommend corrective actions.

Kenntnisse

Seller support

Vendor management

E-commerce operations

Stakeholder management

Multi-tasking

Problem solving

Tools

Ticketing systems

Operational dashboards

Case management tools

Jobbeschreibung

Seller Support Management and Vendor Management - Executive

• Act as a liaison between external partners and internal stakeholders to ensure issues are addressed promptly and effectively.
• Manage, monitor, and follow up on outstanding cases, tasks, or operational issues to ensure timely resolution.
• Escalate issues where necessary and propose alternative solutions to minimize delays and business impact.
• Identify recurring issues, process gaps, and opportunities for improvement to enhance efficiency, service quality, and operational consistency.
• Collaborate with cross-functional teams and maintain accurate operational records and reporting.

Functional Area 1: Seller Support Management

• Serve as the first point of contact for sellers, handling daily inquiries and providing accurate responses within agreed service levels.
• Guide sellers on operational processes, policies, and requirements.
• Coordinate with internal teams to resolve seller-related operational issues.
• Review seller feedback and support service recovery actions where required.

Functional Area 2: Vendor Management & Quality Operations

• Review defective items identified during inbound inspections or periodic quality checks and coordinate reporting with suppliers.
• Manage supplier follow-up, including credit note requests and issue resolution.
• Review shipment packing conditions to ensure compliance with ZALORA’s packaging guidelines and manage related billing activities where applicable.
• Monitor quality and operational performance trends and recommend corrective actions to reduce recurring issues.

Key Requirements:

• Experience in seller support, vendor management, order fulfillment, or e-commerce operations is preferred.
• Strong communication and stakeholder management skills with the ability to explain processes clearly and professionally.
• Strong problem-solving skills with the ability to manage multiple priorities simultaneously.
• Detail-oriented, organized, and able to drive issues through to closure.
• Comfortable working with multiple internal and external stakeholders.
• Experience using ticketing systems, operational dashboards, or case management tools is an advantage.
• Strong sense of ownership, urgency, accountability, and continuous improvement mindset.

The ZALORA Story

ZALORA is Asia’s Online Fashion Destination. Founded in 2012, the company has a presence in Singapore, Indonesia, Malaysia, the Philippines, Hong Kong. ZALORA is part of Global Fashion Group, the world’s leader in online fashion for emerging markets. ZALORA offers an extensive collection of top international and local brands and products across apparel, shoes, accessories, and beauty categories for men and women. Offering up to 30-day free returns, speedy deliveries as fast as 3 hours, free delivery over a certain spend, and multiple payment methods including cash-on-delivery, ZALORA is the online shopping destination with endless fashion possibilities.

ZALORA is not obligated to accept resumes from any third parties on behalf of potential candidates for any position (advertised or otherwise) by any means, unless ZALORA has executed a written agreement with such third party and has expressly requested such third party for candidate referrals. Third parties who provide unsolicited resumes of candidate(s) shall waive and forfeit all rights to claim for any placement fees or referral fees in the event that such candidate is eventually engaged or employed by ZALORA or Global Fashion Group.