Security Officer - Kimpton Naluria Kuala Lumpur

IHG Hotels & Resorts; Kuala Lumpur; On-site; MYR 27,000 - 47,000; Full time

Job summary

IHG Hotels & Resorts at Kimpton Naluria Kuala Lumpur is seeking a Security Officer to protect guests, colleagues and hotel assets while delivering service with a genuine, heartfelt touch.

You will monitor CCTV and access control, respond to alarms, coordinate security teams during incidents, and support evacuation procedures, with strong communication, integrity and attention to privacy.

Qualifications

• Proven experience in security or control room environment.
• Knowledge of CCTV, access-control and fire-detection systems.
• Strong communication skills and ability to stay calm under pressure.
• High level of integrity and attention to privacy and discretion.

Responsibilities

• Monitor CCTV, fire panels, and access systems for security threats.
• Respond to alarms and safety incidents, coordinating with responders.
• Direct and support on-ground security personnel during incidents and evacuations.
• Record incidents accurately in logs and reporting systems.
• Collaborate with Engineering and Housekeeping to resolve safety hazards.

Skills

Communication skills

Calm under pressure

Attention to detail

Integrity

Multilingual (nice to have)

Tools

CCTV systems

Access control platforms (Lenel/Honeywell/SALTO)

Fire detection systems

Job description

Security Officer

Welcome to the Kimpton Naluria Kuala Lumpur family. Now that you are part of our family, let’s explain the role you will play.

Our mission is to be the best loved Boutique Hotel & Restaurant Company so regardless of position we are looking for individuals to join our family who are passionate about providing genuine heartfelt care to our guests, colleagues, owners and communities.

WHAT YOU WILL ACTUALLY BE DOING?

You have already told us that you are driven and detailed by nature and that you love everything to be just right, which means you will feel perfectly at home in this team.

Security Officer helps guests thrive while residing at the hotels/visiting nonresidents so they can perform at their best. They ensure the safety and security of guests at the hotel along with their belongings. They provide service with a human touch to business and leisure travelers alike.

Part of the role is physical, and you will be on your feet some of the day, so fitness will be key for you, although reasonable adjustments will be made where we can. There’s a lot of people around the hotel, so you will need to be able communicate well with everyone. We would love it if you were multi-lingual, but it’s not essential.

Your day-to-day: Other duties may be assigned as needed.

Responsibilities include but are not limited to the following:

• Monitor surveillance systems (CCTV), fire alarm panels, and access control systems to detect suspicious activity, potential security breaches, and fire risks.
• Serve as the first point of contact for all emergency calls, alarm activations, and safety-related incidents.
• Coordinate and dispatch on-ground security personnel and first responders during fire alarms, medical emergencies, intrusions, and disturbances.
• Maintain real-time communication with patrolling officers and departmental staff via radio or telephone to ensure coordinated incident response.
• Accurately record all incidents, alarms, overrides, and equipment malfunctions in the daily occurrence book and electronic reporting systems.
• Conduct regular checks and diagnostics on fire panels, emergency communication systems, CCTV, and access control equipment to ensure full operational readiness.
• Support and initiate evacuation procedures during emergencies, including alerting emergency services and guiding safe guest and staff movement.
• Assist with post-incident investigations by reviewing and retrieving relevant CCTV footage and preserving evidence in compliance with privacy and legal standards.
• Collaborate with departments such as Engineering and Housekeeping to report and resolve safety hazards or technical issues identified through surveillance.
• Maintain a high standard of confidentiality and professionalism, especially when managing sensitive information or security footage.
• Monitor and control magnetic door access across the property, including responding to alerts, issuing manual overrides, and ensuring access integrity.
• Respond promptly to all fire alarm activations and faults, ensuring appropriate actions are taken in accordance with fire safety protocols.
• Operate, monitor, and maintain fire alarm control panels and associated fire safety systems.
• Monitor visitor, contractor, and vendor access, especially in restricted or back-of-house areas, ensuring compliance with security protocols.
• Escalate all identified security or safety risks to the Security Supervisor or Manager and support the swift resolution of such issues.
• Follow data protection, privacy regulations, and internal policies in all security and surveillance operations.

WHAT WE’RE LOOKING FOR

A focused individual with passion, personality, individuality, integrity, creativity and drive for continuous improvement.

WHAT WE NEED FROM YOU

• Proven experience in a security or control room environment, preferably in the hospitality sector.
• Proficient in operating CCTV systems, magnetic door access control platforms (e.g., Lenel, Honeywell, SALTO), and fire detection systems.
• Strong communication skills and the ability to remain calm and decisive under pressure.
• Knowledge of fire safety procedures, emergency response protocols, and incident reporting.
• Basic technical understanding of security system hardware and software.
• Certification in security operations, fire safety, or first aid is advantageous.
• High level of integrity, attention to detail, and situational awareness.
• Must speak local language. Other languages preferred.