Security Executive

Grand Millennium Kuala Lumpur (CDL Hotels (M) Sdn Bhd); Kuala Lumpur; On-site; MYR 67,000 - 112,000; Full time

Job summary

Grand Millennium Kuala Lumpur is seeking a Security Executive to support the effective management of hotel security and safety operations. You will assist the Security Manager, supervise officers, and coordinate with departments and authorities to protect guests, staff, and assets.

The role requires monitoring CCTV, conducting patrols, responding to incidents, and maintaining accurate records. A strong focus on guest service and a high level of integrity are essential.

Qualifications

• Proven experience in hotel security or related field.
• Strong knowledge of security procedures and CCTV monitoring.
• Excellent communication and interpersonal skills.
• Ability to handle emergencies calmly and professionally.
• High level of integrity, discipline and confidentiality.
• Strong leadership to supervise security personnel.

Responsibilities

• Assist the Security Manager in planning and coordinating daily security operations.
• Brief, deploy and supervise Security Officers according to requirements.
• Conduct regular patrols of guest and back-of-house areas and report deficiencies.
• Monitor CCTV and security systems; ensure equipment functions and report defects.
• Attend to incidents, conduct preliminary investigations, and prepare reports.
• Handle lost and found items with proper documentation and custody.
• Respond to emergencies and coordinate with departments and external services.
• Monitor access to restricted areas and manage keys and access cards.

Skills

Observation

Leadership

Communication

Problem solving

Interpersonal skills

Calm under pressure

Integrity

Tools

CCTV monitoring

Access control systems

Emergency response systems

Job description

The Security Executive is responsible for supporting the effective management of the hotel's security and safety operations to ensure the protection of guests, employees, visitors, hotel property, assets and confidential information. The position assists the Security Manager in maintaining a safe and secure environment through effective supervision, monitoring, incident prevention, emergency response, access control and enforcement of hotel security procedures and standards. The role requires close coordination with all hotel departments and relevant external authorities to identify and manage security risks, respond promptly to incidents and emergencies, and ensure compliance with established policies, procedures and applicable statutory requirements. The Security Executive also provides leadership and guidance to security personnel, promotes a strong security awareness culture among employees, and ensures that all security activities are carried out professionally while maintaining a high level of guest service.

JOB DESCRIPTION

Assist the Security Manager in planning and coordinating daily security operations and ensure adequate security coverage across all areas of the hotel

Brief, deploy and supervise Security Officers according to operational requirements. Monitor attendance, punctuality, grooming, discipline, performance and compliance with assigned duties

Conduct regular patrols of guest and back-of-house areas, including guest floors, public areas, car parks, staff areas, plant rooms and other critical locations. Report and rectify security deficiencies promptly

Monitor CCTV surveillance and other security systems to identify suspicious activities, unauthorized access or potential security incidents. Ensure security equipment is functioning properly and report defects for corrective action

Attend to incidents involving theft, missing property, disturbances, unauthorized access, suspicious persons, accidents, guest complaints and other security matters. Conduct preliminary investigations and submit detailed reports to the Security Manager

Ensure all lost and found items are handled, recorded, secured and returned in accordance with hotel procedures, maintaining proper documentation and chain of custody where applicable

Respond to emergencies such as fire alarms, medical incidents, evacuation situations, bomb threats, suspicious packages, fights, security breaches and other emergencies. Coordinate with relevant departments and external emergency services when necessary

Monitor staff and contractor access to restricted areas and ensure compliance with access control procedures. Assist in controlling and monitoring the issuance, return and use of security keys, access cards and other security devices

Maintain accurate records of incidents, patrols, investigations, security occurrences, access control activities and other relevant matters. Prepare daily, weekly and monthly reports as required

Identify recurring security issues, potential vulnerabilities and operational risks, and recommend practical measures to improve the hotel's overall security and safety standards

REQUIREMENTS

Proven experience in hotel security, hospitality security, law enforcement, military, security services or a related field

Good knowledge of security procedures, access control, CCTV monitoring, incident investigation and emergency response

Strong observation, problem-solving and decision-making skills

Good communication and interpersonal skills, with the ability to deal professionally with guests, employees, contractors and external authorities

Physically fit and able to work on a shift basis, including weekends and public holidays

Ability to remain calm and professional when handling emergencies, conflicts and difficult situations

High level of integrity, discipline, responsibility and confidentiality

Strong leadership skills with the ability to supervise, motivate and develop security personnel

Professional appearance and attitude with a strong commitment to guest safety and service excellence

Millennium Hotels and Resorts (MHR) is the global brand of Millennium & Copthorne Hotels Limited (M&C), a global hotel company which owns, manages and operates over 145 hotels across some 80 locations. It has several distinct hotel brands, including Grand Millennium, Millennium, M. Social, Copthorne and Kingsgate, throughout Asia, Europe, the Middle East, New Zealand and the United States. Its properties are in key gateway cities such as London, New York, Los Angeles, Paris, Dubai, Beijing, Shanghai, Seoul, Tokyo, Singapore and Hong Kong. Occupying the best locations around the world, MHR has the perfect address for business and leisure travellers. M&C is the hotel arm of Singapore-listed global real estate company City Developments Limited and is a member of the Hong Leong Group.

Visit www.millenniumhotels.com for more information.

Millennium Hotels and Resorts (MHR) is the global brand of Millennium & Copthorne Hotels Limited (M&C), a global hotel company which owns, manages and operates over 145 hotels across some 80 locations. It has several distinct hotel brands, including Grand Millennium, Millennium, M. Social, Copthorne and Kingsgate, throughout Asia, Europe, the Middle East, New Zealand and the United States. Its properties are in key gateway cities such as London, New York, Los Angeles, Paris, Dubai, Beijing, Shanghai, Seoul, Tokyo, Singapore and Hong Kong. Occupying the best locations around the world, MHR has the perfect address for business and leisure travellers. M&C is the hotel arm of Singapore-listed global real estate company City Developments Limited and is a member of the Hong Leong Group.

Visit www.millenniumhotels.com for more information.