Sales Manager

Grand Millennium Kuala Lumpur (CDL Hotels (M) Sdn Bhd); Kuala Lumpur; On-site; MYR 60,000 - 90,000; Full time

Job summary

Grand Millennium Kuala Lumpur is seeking an energetic Sales Executive to generate and grow hotel revenue by targeting corporate, government, travel trade and other accounts. You will drive direct sales calls, client visits and telemarketing to increase room nights and Food & Beverage revenue, while supporting meetings and group business with coordination across departments.

You will conduct site inspections, entertaining clients and maintaining relationships to maximize revenue and profitability

Qualifications

• Proven track record in achieving sales targets within hospitality or related industries.
• Strong organizational and time management skills with ability to manage multiple accounts.
• Excellent negotiation, presentation and communication abilities.

Responsibilities

• Drive business development within corporate, government, travel trade and other market segments to generate room nights and F&B revenue.
• Develop and maintain an active sales pipeline, securing new accounts and expanding existing ones.
• Coordinate with Meeting & Events and operations to ensure client requirements are delivered.

Skills

Sales

Account management

Hospitality

Tools

Opera Cloud

Delphi

Job description

The position is responsible for generating and growing hotel revenue by developing new business opportunities, managing and strengthening relationships with existing corporate, government, travel trade and other assigned accounts, and achieving the hotel’s established sales targets. The role focuses on proactive business development through direct sales calls, client visits, telemarketing, site inspections, entertainment, networking and other sales activities, with particular emphasis on increasing room night production and Food & Beverage revenue. The position also supports meetings, conferences, banquets, catering and group business by coordinating closely with Meeting & Events and operational departments to ensure client requirements are effectively communicated and delivered.

JOB DESCRIPTION

Drive business development activities within assigned corporate, government, travel trade and other market segments to generate room nights, Food & Beverage revenue, meetings, conferences, banquets and catering business

Achieve the required level of daily and weekly sales activities, including a minimum of 5–8 qualified sales calls per day and 40 quality telemarketing calls per week

Develop and maintain an active sales pipeline by identifying qualified prospects, converting prospects into contracted accounts and securing approximately two new accounts per month

Manage assigned accounts through regular sales calls, client engagement and relationship-building activities, monitoring account production, room night contribution, average rates and business potential

Monitor competitor hotels, promotions, pricing, activities, functions and market trends, and prepare and maintain a monthly competitor "Hit List"

Ensure accurate and timely maintenance of sales records, account information and sales activities in relevant systems such as Opera Cloud and Delphi

Support the effective utilization and revenue optimization of meeting and event spaces by monitoring group bookings, room availability, room types, customer spending potential and tentative bookings

Maintain regular communication with existing and prospective clients through face-to-face meetings, telephone calls, written correspondence, entertainment and site inspections

Conduct negotiations within approved authority limits and identify opportunities to upsell rooms, Food & Beverage, meeting facilities and other hotel services

Handle client compliments and complaints professionally and ensure appropriate follow‑up with management and relevant departments

PRIMARY RESPONSIBILITIES

Ability to achieve assigned monthly, quarterly and annual sales targets by actively developing new business, retaining existing accounts and maximizing revenue opportunities

Capability to identify, qualify and follow up on sales leads, enquiries, RFPs, tenders and quotations

Ability to understand client requirements and develop long‑term business relationships

Proficiency in conducting scheduled sales calls, client visits, hotel inspections and entertainment activities according to departmental requirements

Capability to research and monitor market trends, competitor activities, promotions and pricing

Ability to coordinate closely with Meeting & Events, Sales Coordinators and operational departments

Proficiency in maintaining accurate and up-to-date customer profiles, account information and sales activities in relevant sales systems

Ability to work towards maximizing account value, room night production, average rates and overall revenue

Professionalism, teamwork and high service standards

Effective internal and external communication skills

REQUIREMENTS

Proven track record in achieving sales targets within hospitality or related industries.

Strong organizational and time management skills with ability to manage multiple accounts.

Self‑motivated, proactive, and results driven.

Good negotiation, presentation, and communication skills.

Computer literate; knowledge of hotel systems is an advantage.

Professional attitude with ability to build strong business relationships.

Millennium Hotels and Resorts (MHR) is the global brand of Millennium & Copthorne Hotels Limited (M&C), a global hotel company which owns, manages and operates over 145 hotels across some 80 locations. It has several distinct hotel brands, including Grand Millennium, Millennium, M. Social, Copthorne and Kingsgate, throughout Asia, Europe, the Middle East, New Zealand and the United States. Its properties are in key gateway cities such as London, New York, Los Angeles, Paris, Dubai, Beijing, Shanghai, Seoul, Tokyo, Singapore and Hong Kong. Occupying the best locations around the world, MHR has the perfect address for business and leisure travellers. M&C is the hotel arm of Singapore‑listed global real estate company City Developments Limited and is a member of the Hong Leong Group.

Visit www.millenniumhotels.com for more information.

Millennium Hotels and Resorts (MHR) is the global brand of Millennium & Copthorne Hotels Limited (M&C), a global hotel company which owns, manages and operates over 145 hotels across some 80 locations. It has several distinct hotel brands, including Grand Millennium, Millennium, M. Social, Copthorne and Kingsgate, throughout Asia, Europe, the Middle East, New Zealand and the United States. Its properties are in key gateway cities such as London, New York, Los Angeles, Paris, Dubai, Beijing, Shanghai, Seoul, Tokyo, Singapore and Hong Kong. Occupying the best locations around the world, MHR has the perfect address for business and leisure travellers. M&C is the hotel arm of Singapore‑listed global real estate company City Developments Limited and is a member of the Hong Leong Group.

Visit www.millenniumhotels.com for more information.