Security Access Administrator

5G-Starlink Pte.; Malacca City; On-site; MYR 36,000 - 51,000; Full time

Job summary

5G-Starlink Pte. is seeking a Security Access Administrator to manage access controls and support users across the IT environment. You will handle account creation, modification, and deletion requests within SLA while resolving access issues via email and phone support.

The role requires a degree in IT or related field, openness to fresh graduates or 1 year of experience, and familiarity with AD/Exchange administration and ITIL practices.

Qualifications

• Bachelor's degree in computer science or related field.
• Fresh graduates welcome; or 1 year of experience.
• Active Directory account administration OR Microsoft Exchange account administration OR Application Account Administration.
• Favorable: ITIL3 certification at foundation level (or more).
• Strong working knowledge of desktop and mobile hardware and related OS.
• Ability to establish trust and credibility in a global organization.

Responsibilities

• Responsible for compliance with applicable Corporate and Divisional Policies and Procedures; day-to-day security component support and administration.
• Provides email and telephone support to end users to resolve IT system access related issues.
• Create, modify, and delete accounts via request forms within SLA.
• Ensure ITSM incident and service request tickets are responded to and resolved within SLA.
• Serve as escalation point within Administrator team for complex requests.

Skills

Active Directory administration

Microsoft Exchange administration

Application Account Administration

ITIL Foundation certification

Matrixed/ multinational work culture

Desktop & mobile hardware knowledge

Education

Bachelor's degree in Computer Science or related field

Bachelor's degree in Business, Computer Science, related field or equivalent

Job description

About the job Security Access Administrator

JOB DESCRIPTION

Core Job Responsibilities

• Responsible for compliance with applicable Corporate and Divisional Policies and Prodedures. Responsible for day-to-day support and administration of security components.
• Porvides email and telephone support to end users to resolve IT system access related issues.
• Create, modify, and delete accounts requested by customers via request forms within SLA
  
• Ensure tha ITSM incident and service request tickets are responded to and resolved with in SLA
  
• Seve as escalation Point with in Administrator team for requests issues of greater complexity

Education and Experience

• Bachelor's degree in computer science or related experience
  
• Open to fresh graduates; or 1 year of experience
• Active Directory account administration -OR- Microsoft Exchange account administration - OR - Application Account Administration
• Favorable: ITIL3 certification at foundation level (or more) Bachelor's degree in Business, Computer Science, related field or equivalent experience.
  
• Strong working knowledge of desktop, mobile related hardware, and associated operating systems, peripherals and related infrastructure
• Ability to establish trust and credibility at all levels of the organization.
• Experience working in a broader enterprise/cross-division business unit model preferred.
• Ability to work in a highly matrix-ed and geographically diverse business environment.