IT Support & System Administrator

SITI KHADIJAH APPAREL SDN BHD; Nilai; On-site; MYR 48,000 - 72,000; Full time

Benefits offered by this job

Medical Insurance

Training / Workshops and Continuing教育

Social and Team-Building Events

Internal Career Growth

Public Holidays & PTO

Employee Discounts

Job summary

SITI KHADIJAH APPAREL SDN BHD is seeking an IT Support & System Administrator to oversee end-to-end IT user support, account management, and system operations, ensuring business continuity. The Senior Executive will act as an SME and escalation point for technical and operational matters.

You will lead issue resolution, manage user access, and coordinate onboarding/offboarding while driving continuous improvement and automation. Strong leadership and documentation skills are essential.

Qualifications

• Bachelor’s degree in Computer Science, Information Technology, or a related field.
• 3–5 years of experience in system administration or IT support.
• Experience managing user accounts, access control, and IT governance.
• Hands-on experience with service management tools such as Zendesk and ServiceNow.
• Strong IT security, compliance, and access control knowledge.
• Ability to document, train staff, and support audits.
• Excellent communication, collaboration, and leadership skills.
• Process improvement and automation knowledge.

Responsibilities

• Lead and oversee the resolution of escalated IT issues through troubleshooting, root-cause analysis, and corrective actions.
• Manage and oversee user accounts, access rights, and system permissions.
• Coordinate onboarding, offboarding, and access changes with HR.
• Lead system configuration and support, including promotion and campaign setup, testing, troubleshooting, and issue resolution.
• Drive continuous improvement by identifying recurring IT issues and implementing automation and process enhancements.
• Develop and maintain IT SOPs, technical documentation, and knowledge bases to ensure effective support and knowledge sharing.
• Provide technical leadership and guidance to users and junior IT team members.
• Lead cross-functional coordination with internal teams and vendors to resolve critical issues and IT projects.
• Oversee IT reporting and governance, including support reports, IT audits, security controls, and compliance with company policies.
• Represent IT in cross-functional projects and provide leadership support to ensure smooth delivery of IT initiatives.

Skills

Leadership

Communication skills

Troubleshooting

Automation knowledge

Education

Bachelor’s degree in Computer Science/IT

Tools

Zendesk

ServiceNow

Job description

The IT Support & System Administrator is responsible for overseeing and optimizing end-to-end IT user support, account management, and system operations processes. This role ensures business continuity by managing complex technical issues, driving process improvements, and mentoring junior team members. The Senior Executive acts as a subject matter expert (SME) and key escalation point for technical and operational matters.

Job Descriptions:

Lead and oversee the resolution of escalated IT issues through troubleshooting, root-cause analysis, and effective corrective actions.

Manage and oversee user accounts, access rights, and system permissions in line with security and access control policies.

Coordinate user onboarding, offboarding, and access changes with HR and relevant departments.

Lead system configuration and support, including promotion and campaign setup, testing, troubleshooting, and issue resolution.

Drive continuous improvement by identifying recurring IT issues and implementing automation, preventive solutions, and process enhancements.

Develop and maintain IT SOPs, technical documentation, and knowledge bases to ensure effective support and knowledge sharing.

Provide technical leadership and guidance to users and junior IT team members, including coaching and knowledge sharing.

Lead cross-functional coordination with internal teams and vendors to resolve critical issues and support IT projects.

Oversee IT reporting and governance, including support reports, IT audits, security controls, and compliance with company policies.

Represent IT in cross-functional projects and provide leadership support to ensure smooth delivery of IT initiatives.

Qualification / Skills Requirements:

Bachelor’s degree in Computer Science, Information Technology, or a related field.

Proven experience 3-5 years in system administration, IT support, or technical support role.

Experience managing user accounts, access control, and IT governance.

Hands-on experience with service management tools (e.g., Zendesk, ServiceNow)

System administration and user account management

Incident management and troubleshooting skills

Knowledge of IT security, compliance, and access control

Process improvement and automation knowledge

Strong communication, collaboration, and leadership skills

Ability to create documentation, train staff, and manage audits

Perks and benefits Medical Insurance Training / Workshops and Continuing Education Social and Team-Building Events Internal Career Growth Extra Public Holiday & Paid Time Off (PTO) Employee Discounts