SEAK RPB Order Management Specialist

HP; Kuala Lumpur; On-site; MYR 67,000 - 100,000; Full time

Job summary

HP in Kuala Lumpur is seeking an SEAK RPB Order Management Specialist to oversee end-to-end order processing across partners and end users. The role covers manual PO loading, weekly POD reporting, and cross-regional invoicing tasks.

The ideal candidate will have excellent communication, strong organisation, and the ability to manage multiple stakeholders while driving issue resolution. Fluency in English and knowledge of Asian languages is a plus.

Qualifications

• Excellent communication skills (written and spoken).
• Organised and proactive with strong time management.
• Fluent English; additional Asian language is advantageous.
• Ability to respond to queries promptly and accurately.
• Experience coordinating with multiple stakeholders.

Responsibilities

• Handle sales order processing and monitor incoming orders.
• Load ad-hoc customer purchase orders manually.
• Prepare and distribute weekly logistics and POD reports.
• Monitor and report on 3rd party portal invoice data.
• Manage monthly system invoice reporting for regional teams.
• Support credit/debit note generation and order releases on credit holds.
• Verify DOA parts and process returns; support resolution.
• Communicate with regional teams and distributors as needed.

Skills

Good communication

Organised

Respond to queries promptly

Customer obsessed

Stakeholder management

Takes initiative to resolve issues

Problem solving

Fluent English

Asian language knowledge

Job description

SEAK RPB Order Management Specialist

Description - R&R: Handle all manner of order management functions

• Sales order processing, monitoring of incoming Partners' and end users' orders
• Manual order loading of ad-hoc customers' PO, without pre-registered accounts
• Manage weekly reports to country logistics for Proof-of-Delivery (POD) countries using scheduled reports
• Monitor weekly 3rd party portal invoice reports for countries with Asian language invoices
• Manage monthly system invoice reporting to Asian language country invoice admin support
• Manage weekly back order reports from region supply chain to be circulated to Authorised Part Distributors and Channel Partners
• Responsible for credit and debit notes generation
• Report monthly cancellation report to region manager for consolidation to worldwide reporting
• Verify C&C (credit and collection) weekly scheduled reports and apply appropriate action for release of orders on credit hold
• Post shipment and returns functions including detailed verification of DOA (dead-on-arrival) parts to ensure claims are valid

In addition to the above job description, Order Management Specialist may from time to time be required to undertake additional or other duties as necessary to meet the needs of the company and department's business.

• Good communication (written/spoken)
• Organised individual
• Respond to queries promptly
• Customer obsessed
• Manage multiple stakeholders concurrently
• Takes initiative to resolve issues
• Problem solving
• Fluent English and any other Asian language would be advantageous

Job - Services: Schedule - Full time; Shift - No Shift premium (Malaysia); Travel - Relocation

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