SD-WAN Network Support Specialist

Pismo Research (Malaysia) Sdn Bhd; Kuala Lumpur; On-site; MYR 45,000 - 78,000; Full time

Job summary

Pismo Research (Malaysia) Sdn. Bhd. provides a technical support center and sales administration unit for Peplink technologies in Kuala Lumpur.

The role focuses on assisting customers with network configurations, troubleshooting, and SD-WAN guidance, and participates in a 24/7 support environment. Ideal candidates have foundational networking knowledge, strong communication skills, and a willingness to learn and specialize in Peplink ecosystem, including SpeedFusion and IC2 cloud management.

Qualifications

• Associate's degree in Information Technology or Computer Science or related field.
• 0–2 years of experience in network support, IT helpdesk, or related technical role.
• Solid understanding of TCP/IP, OSI model, subnetting, static routing, and basic firewall concepts.
• Excellent written and verbal communication with professional demeanor.

Responsibilities

• Provide Level 1 and Level 2 remote technical support for customer networks using Peplink products and services.
• Assist with troubleshooting and diagnosing issues related to SpeedFusion VPN tunnels, Link Bonding, Hot Failover, and Load Balancing configurations.
• Process support tickets and escalate recurring issues to senior staff.
• Advise customers on basic Peplink device configurations including initial setup, WAN/LAN settings, firewall rules, and firmware updates.
• Manage and resolve tickets within SLAs with timely, professional communication.

Skills

Networking fundamentals

Troubleshooting

Customer communication

Education

Associate's degree in IT/CS

Job description

Pismo Research (Malaysia) Sdn. Bhd. provides a technical support center and sales administration unit for Peplink technologies in Kuala Lumpur.

The role focuses on assisting customers with network configurations, troubleshooting, and SD-WAN guidance, and participates in a 24/7 support environment. Ideal candidates have foundational networking knowledge, strong communication skills, and a willingness to learn and specialize in Peplink ecosystem, including SpeedFusion and IC2 cloud management.