Sampling Specialist cum Customer Care Executive

SGS; Kulai; On-site; MYR 28,000 - 42,000; Full time

Job summary

SGS is seeking a dedicated field sampling and customer care professional in Kulai, Malaysia. You will coordinate sampling activities (food, water, swab, air) and ensure timely reporting, while maintaining strict adherence to ISO/IEC 17025 and SGS QA/QC requirements.

The role involves engaging with clients, expanding service delivery, and maintaining strong relationships with key accounts. Travel to client sites is required as part of field operations.

Qualifications

• Minimum Diploma in Science, Customer Care, or related field.
• 1–3 years of relevant experience; fresh graduates encouraged to apply.
• Experience in laboratory, sampling, or customer-facing roles is an advantage.
• Able to work independently with minimal supervision.
• Willing to travel to client sites when required.

Responsibilities

• Coordinate and execute sampling activities in accordance with SGS SOPs and client requirements.
• Manage and follow up on day-to-day customer enquiries, ensuring timely and accurate response.
• Ensure all activities comply with ISO/IEC 17025, SAMM policies, SGS QA/QC system, and GCSC requirements.
• Support business growth through effective customer engagement and service delivery.

Skills

Customer service

Independent worker

Travel ready

Education

Diploma in Science

Job description

We are SGS – the world’s leading testing, inspection and certification company. We are recognized as the global benchmark for sustainability, quality and integrity. Our 99,600 employees operate a network of 2,600 offices and laboratories, working together to enable a better, safer and more interconnected world

We are SGS – the world’s leading testing, inspection and certification company. We are recognized as the global benchmark for sustainability, quality and integrity. Our 99,600 employees operate a network of 2,600 offices and laboratories, working together to enable a better, safer and more interconnected world

Job Description

PRIMARY RESPONSIBILITIES

• Coordinate and execute scheduled sampling activities in accordance with SGS SOPs and client requirements.
• Manage and follow up on day-to-day customer enquiries, ensuring timely and accurate response.
• Ensure all activities comply with ISO/IEC 17025, SAMM policies, SGS QA/QC system, and GCSC requirements.
• Support business growth through effective customer engagement and service delivery.

SPECIFIC RESPONSIBILITIES – SAMPLING & FIELD OPERATIONS

• Conduct food, water, swab, and air sampling in accordance with SGS SOPs.
• Perform hygiene audits based on specified checklists.
• Ensure proper sample identification, labeling, and documentation.
• Submit samples to laboratory within required timelines.
• Ensure timeliness and accuracy in field execution and reporting.
• Handle customers professionally during onsite activities.

SPECIFIC RESPONSIBILITIES – CUSTOMER CARE

• Responsible for sample handling from sample collection to sample registration
• Maintain and develop Key Accounts, including building long-term customer relationships.
• Collaborate with internal teams to ensure smooth service delivery.
• Identify opportunities to promote SGS services and expand business scope.
• Monitor KPI compliance for response time and service quality.

Qualifications

• Minimum Diploma in Science, Customer Care, or related field.
• 1–3 years of relevant experience; fresh graduates encouraged to apply.
• Experience in laboratory, sampling, or customer-facing roles is an advantage.
• Able to work independently with minimal supervision.
• Willing to travel to client sites when required

Additional Information

Please share details of your expected salary, notice period and current staying location under "Message to Hiring Manager". Shortlisted candidate shall received a call to discuss further. Thank You!