Salesforce Functional Analyst

Talent; Subang Jaya; On-site; MYR 120,000 - 180,000; Full time

Benefits offered by this job

Initial 12-Month Contract

Education Cloud/EDA experience

Job summary

Talent in Malaysia is seeking a Salesforce Functional Analyst to serve as the primary link between academic units and the Salesforce development team in a university setting focused on Education Cloud/EDA. You will lead discovery with Admissions, Advising, and Alumni, design declarative solutions with Flow, ensure data governance, and drive platform adoption across the student lifecycle.

The role includes training, documentation, and collaboration with IT teams, with an initial 12-month contract

Qualifications

• 5+ years Salesforce Functional/Business Analyst experience, with at least 2 years in higher education or non-profit.
• Proficient in Salesforce Flow, declarative configuration, custom objects, validation rules, and complex security models.

Responsibilities

• Lead discovery workshops with Admissions, Advising, Faculty, and Advancement to map processes into prioritized user stories and functional requirements.
• Architect and configure declarative solutions using Salesforce Flow, validation rules, custom objects, and Education Cloud/EDA best practices.
• Own the functional delivery lifecycle: testing strategies, UAT criteria, sandbox, regression, and deployment coordination with admins and release managers.
• Partner with Data Governance to design validation and duplicate rules ensuring data privacy and lifecycle compliance.
• Design training materials, SOPs, and process docs; mentor junior admins and analysts across the institution.

Skills

Salesforce Flow

Agile methodologies

Education

Bachelor's degree in Information Systems or related field

Salesforce Certification (Admin/BA/EDU Cloud)

Tools

Education Cloud

Salesforce Education Cloud/EDA

Job description

• Initial 12-Month Contract | Competitive Monthly Salary
• Salesforce Education Cloud or EDA | Malaysia Citizen or RPT Essential

The Role:

This is a strategic Salesforce Functional Analyst opportunity embedded within a leading Malaysian higher education institution, serving as the primary link between academic and administrative units and the technical Salesforce development team. Operating in a complex, matrixed university environment, you will transform institutional workflows, spanning student recruitment, admissions, student success, and alumni relations, into scalable, best-practice Salesforce solutions using a Flow-first, declarative approach. You will champion native Education Cloud capabilities, drive platform adoption, and ensure the CRM delivers measurable value across the institution.

The Responsibilities:

• Lead discovery workshops with decentralised university stakeholders, Admissions, Advising, Faculty, and Advancement, to map, standardise, and translate complex institutional processes into clear, prioritised user stories and functional requirements within an Agile framework.
• Architect and configure sophisticated declarative solutions using Salesforce Flow, validation rules, custom objects, and advanced security and sharing models, strictly aligned to Education Cloud and Education Data Architecture (EDA) best practices.
• Own the functional delivery lifecycle, including defining testing strategies, writing UAT acceptance criteria, and coordinating sandbox, regression, and deployment activities with Salesforce Administrators and Release Managers.
• Partner with Data Governance teams to design validation and duplicate management rules that protect data integrity and maintain compliance with relevant data privacy regulations across the student lifecycle.
• Design and deliver training materials, SOPs, and process documentation to drive platform adoption, and provide mentorship and coaching to junior administrators, analysts, and super-users across the institution.

Skills & Experience Required:

• 5+ years of experience as a Salesforce Functional Analyst or Business Analyst, with at least 2 years in a higher education or non-profit environment and proven hands‑on experience with Salesforce Education Cloud or EDA.
• Advanced proficiency in Salesforce Flow and declarative configuration, including custom objects, validation rules, and complex security models using Profiles, Permission Sets, and Sharing Rules.
• Deep understanding of the student lifecycle, Inquiry through to Alumnus, and experience integrating Salesforce with Student Information Systems such as Banner, PeopleSoft, or Colleague.
• Demonstrated ability to manage competing stakeholder priorities in a decentralised environment, translating ambiguous requirements into clear, actionable user stories and functional designs within Agile delivery frameworks.
• Salesforce Certified Administrator, Advanced Administrator, Business Analyst, or Education Cloud Consultant certification highly regarded; tertiary qualification in Information Systems, Business, or a related field.

What's in it for you:

• Initial 12-Month Contract | Competitive Monthly Salary
• Salesforce Education Cloud or EDA | Malaysia Citizen or RPT Essential