Education Cloud Salesforce Functional Analyst - Higher Ed

Talent

Subang Jaya

On-site

MYR 120,000 - 180,000

Full time

5 days ago

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Benefits offered by this job

Initial 12-Month Contract

Education Cloud/EDA experience

Job summary

Talent in Malaysia is seeking a Salesforce Functional Analyst to serve as the primary link between academic units and the Salesforce development team in a university setting focused on Education Cloud/EDA. You will lead discovery with Admissions, Advising, and Alumni, design declarative solutions with Flow, ensure data governance, and drive platform adoption across the student lifecycle.

The role includes training, documentation, and collaboration with IT teams, with an initial 12-month contract

Qualifications

5+ years Salesforce Functional/Business Analyst experience, with at least 2 years in higher education or non-profit.
Proficient in Salesforce Flow, declarative configuration, custom objects, validation rules, and complex security models.

Responsibilities

Lead discovery workshops with Admissions, Advising, Faculty, and Advancement to map processes into prioritized user stories and functional requirements.
Architect and configure declarative solutions using Salesforce Flow, validation rules, custom objects, and Education Cloud/EDA best practices.
Own the functional delivery lifecycle: testing strategies, UAT criteria, sandbox, regression, and deployment coordination with admins and release managers.
Partner with Data Governance to design validation and duplicate rules ensuring data privacy and lifecycle compliance.
Design training materials, SOPs, and process docs; mentor junior admins and analysts across the institution.