Salesforce Administrator

Experis AU; Subang Jaya; On-site; MYR 60,000 - 120,000; Full time

Job summary

ManpowerGroup is seeking an experienced Salesforce Administrator to join a high-performing technology team supporting a complex enterprise Salesforce environment for a large education organisation.

You will handle day-to-day admin tasks, security, data quality, and platform improvements, while collaborating with stakeholders, developers, and external vendors to deliver reliable CRM services.

Qualifications

• Proven experience administering Salesforce in a complex enterprise environment.
• Strong knowledge of Salesforce security, user management, sharing models and governance.
• Hands-on experience with Flows, validation rules and approval processes.
• Experience building and supporting Salesforce reports and dashboards.
• Salesforce Certification is required.
• Experience with Service Cloud and DevOps tools (Copado).
• Experience in higher education or large service-based environments.

Responsibilities

• Administer and maintain the Salesforce platform with high availability and security.
• Manage users, roles, profiles, permission sets, sharing rules, and access controls.
• Configure custom objects, fields, page layouts, record types, validation rules, and automation.
• Provide Level 2/3 support for incidents and requests.
• Oversee security including SSO and MFA; support releases and environment coordination.

Skills

Salesforce Admin

Security & Governance

Flows & Validation

Reports & Dashboards

Salesforce Certification

Service Cloud

Copado/DevOps

Higher Education Experience

Education

Salesforce Certification

Tools

Copado

Job description

We are seeking an experienced Salesforce Administrator to join a high-performing technology team supporting a complex enterprise Salesforce environment. This role will be responsible for the day-to-day administration, support, security, and continuous improvement of a business-critical CRM platform that supports a large and diverse user community.

Working closely with business stakeholders, developers, architects, project teams, and external vendors, you will ensure the platform remains stable, secure, and aligned to business objectives. You will play a key role in optimising business processes, delivering platform enhancements, maintaining data quality, supporting releases, and providing expert user support.

About the Organisation:

Our client is a globally recognised education institution with a strong reputation for innovation, excellence, and digital transformation. Supporting a large and diverse community of students, academics, and professional staff, the organisation continues to invest heavily in technology and enterprise platforms to enhance user experiences and drive operational efficiency.

The technology team fosters a collaborative and forward-thinking culture where employees are encouraged to contribute ideas, influence platform strategy, and participate in impactful projects that support organisational growth and success.

Key Responsibilities:

• Administer and maintain the Salesforce platform, ensuring high levels of availability, performance, reliability, and security.
• Manage users, roles, profiles, permission sets, sharing rules, queues, and access controls.
• Configure and maintain custom objects, fields, page layouts, record types, validation rules, Flows, and automation.
• Provide Level 2 and Level 3 support, troubleshooting incidents and service requests.
• Administer platform security, including user access management, Single Sign-On (SSO) and Multi-Factor Authentication.
• Support release planning, deployment activities, testing, change management, and environment coordination.

Required Experience:

• Proven experience administering Salesforce within a complex enterprise environment.
• Strong understanding of Salesforce security, user management, sharing models, permissions, and governance practices.
• Hands-on experience configuring Salesforce Flows, validation rules and approval processes.
• Experience developing and supporting Salesforce reports and dashboards.
• Salesforce Developer Certification.
• Experience with Service Cloud.
• Exposure to Salesforce DevOps tools such as Copado.
• Experience working within higher education or another large, complex service-based environment.

ManpowerGroup is committed to being a Diversity Confident Recruiter and encourages applications from people from a diverse range of backgrounds, including people with a disability. Please indicate your preferred method of communication in your resume and please let us know if you require any reasonable adjustments should you be contacted for an interview.

Aboriginal and Torres Strait Islander people are encouraged to apply.

By submitting your resume and other personal information with this application you are consenting to this information being collected in line with our privacy policy. Follow the link to learn more - www.manpowergroup.com.au/privacy-policy