Salesforce Education Cloud Admin — Elevate Higher Ed

Talent; Subang Jaya; On-site; MYR 89,000 - 134,000; Full time

Job summary

Talent in Malaysia is seeking a Salesforce Administrator to support the Salesforce Education Cloud platform across student recruitment, admissions, student success, and alumni engagement. You will implement declarative enhancements, manage users, maintain data quality, and drive platform adoption in a collaborative university environment.

The role requires 3–5+ years of hands-on Salesforce experience, familiarity with Education Cloud/EDA, and strong stakeholder communication.

Qualifications

• 3–5+ years as Salesforce Administrator or Administrator Analyst with hands‑on experience in Salesforce CRM environments.
• Experience administering Salesforce Education Cloud or EDA; experience in higher education or non‑profit sector is a plus.
• Strong declarative configuration experience: Flow, custom objects, validation rules, reports & dashboards, permission sets, profiles, security models.
• Experience handling user support, incident resolution, data quality initiatives, release management within Agile environments.
• Excellent stakeholder engagement and communication skills; ability to translate business needs into scalable Salesforce solutions and provide end‑user support.
• Salesforce Certified Administrator is essential; Advanced Admin, Education Cloud Consultant or BA certifications are advantageous.

Responsibilities

• Administer and maintain Salesforce Education Cloud platform, including user management, security, profiles, and permissions.
• Configure and enhance Salesforce using declarative tools (Flow, validation rules, objects, layouts, reports, dashboards).
• Serve as primary point of contact for Salesforce users, manage support requests, troubleshoot issues, coordinate with developers for custom work.
• Collaborate with stakeholders to gather enhancement requests, document requirements, and support Agile delivery.
• Maintain data integrity via data cleansing, duplicate management, and governance in line with policies and privacy requirements.
• Support release management activities: sandbox admin, testing, deployments, and platform documentation.
• Develop and deliver user training, knowledge articles, SOPs, and best practices to drive adoption and continuous improvement.
• Monitor platform health, licence utilisation, performance, and Salesforce releases; identify optimisation opportunities.

Skills

Salesforce Administrator

Salesforce Education Cloud

Education Data Architecture (EDA)

Agile delivery

User support

Data quality governance

Education

Information Systems / Computer Science degree

Related discipline advantage

Job description

Talent in Malaysia is seeking a Salesforce Administrator to support the Salesforce Education Cloud platform across student recruitment, admissions, student success, and alumni engagement. You will implement declarative enhancements, manage users, maintain data quality, and drive platform adoption in a collaborative university environment.

The role requires 3–5+ years of hands-on Salesforce experience, familiarity with Education Cloud/EDA, and strong stakeholder communication.