Salesforce Administrator

Logicalis GmbH; Kuala Lumpur; On-site; MYR 120,000 - 180,000; Full time

Job summary

Logicalis Asia Pacific in Malaysia is seeking an experienced Salesforce Administrator to manage Sales Cloud, Sales Einstein and Pardot, ensuring security and supporting regional users.

You will collaborate with the development team, train business owners on new features, and drive adoption while upholding data governance and best practices across the organization.

Qualifications

• Degree in Computer Science, Software Engineering, or equivalent.
• Salesforce product knowledge and 3 years hands-on administration experience with Sales Cloud.
• Understanding of Salesforce sharing and security (roles, profiles, permissions, OWD, sharing rules).
• Ability to perform Salesforce configuration changes, including (but not limited to): Workflow, Process Builder, fields, page layouts, record types, custom settings, dashboards, and reports.
• Good communication skills.
• A proactive attitude to platform enhancements.
• A desire to implement best practice solutions.
• Available and responsive to questions.
• Excellent relationship-building skills and ability to liaise with stakeholders at all levels.

Responsibilities

• Maintain Salesforce administration (Sales Cloud, Sales Einstein and Pardot) and platform tasks including user and license management, system configuration, change control, and enhancements.
• Maintain security such as user accounts/roles/profiles/permissions, sharing rules, field level security, content folder rights, groups, list view rights.
• Act as the go-to for local Salesforce Users and regional Salesforce Admins.
• Manage service requests and troubleshoot issues, working with diverse user groups and their business leads delivering quality support via ticket system.
• Present changes/system enhancements, integration opportunities and overall training to diverse audiences.
• Assist in conducting training of Business Owners for new features and helps with roll-out.
• Manage mass imports and exports of data.
• Undertake additional projects as directed by management.
• Identify and gather requirements from users and stakeholders.
• Interact directly with managers and end users as necessary to analyse project objectives and capability requirements.
• Communicate with project managers, users and other business application developers to design solution integration strategies and ensure successful application integration.
• Work together with development team (outsourced) to develop customized solutions within Salesforce platform to support business functions and meet management objectives, business requirements, and company goals.
• Write training document and provide user training for newly developed functionality.
• Monitor user adoption.
• Test stability and functionality of the application.

Skills

Salesforce expertise

Sales Cloud

Salesforce security

Salesforce configuration

Communication skills

Proactive attitude

Best practice solutions

Availability

Relationship-building

Education

Bachelor's degree in Computer Science/Software Engineering or equivalent

Tools

Sales Cloud

Pardot

Workflow/Process Builder

Dashboards & Reports

Job description

About Us At Logicalis Asia Pacific, this is where you belong, grow, and thrive - at one of APAC's leading AI-driven technology integrators. As the Architects of Change, we combine global expertise with local insight to help organisations accelerate their journey toward becoming AI-ready enterprises. With 7,000+ professionals across 30 territories and more than 10,000 clients worldwide, we deliver lifecycle services across cloud, connectivity, collaboration, cybersecurity, and managed services - providing real-time visibility and intelligence across our clients' digital ecosystems. You'll belong as part of a collaborative regional team embedded within a global organisation. You'll grow through hands-on experience with the world's leading technology partners, supported by investment in certifications, consulting capability, and cross-border opportunity. And you'll thrive in a culture built on inclusion, trust, and continuous improvement. Logicalis is proud to be a Great Place to Work Certified organisation across multiple APAC markets - because the commitment we bring to our clients belongs equally to our people. Join us and help shape the future of technology across APAC.

Responsibilities

• Maintain overall instances of Salesforce administration (Sales Cloud, Sales Einstein and Pardot) and platform tasks include user and license management, system configuration, change control, and enhancements.
• Maintain security such as user accounts/roles/profiles/permission, sharing rules, field level security, content folder rights, groups, list view rights.
• Act as the go-to for local Salesforce Users and regional Salesforce Admins.
• Manage service requests and troubleshoot issues, working with diverse user groups and their business leads delivering quality support via ticket system.
• Present changes/system enhancements, integration opportunities and overall training to diverse audiences.
• Assists in conducting training of Business Owners for new features and helps with roll-out.
• Manage mass imports and exports of data.
• Undertake additional projects as directed by management.
• Identify and gather requirements from users and stakeholders.
• Interact directly with managers and end users as necessary to analyse project objectives and capability requirements.
• Communicate with project managers, users and other business application developers to design solution integration strategies and ensure successful application integration.
• Work together with development team (outsourced) to develop customized solutions within Salesforce platform to support business functions and meet management objectives, business requirements, and company goals.
• Write training document and provide user training for newly developed functionality.
• Monitor user adoption.
• Test stability and functionality of the application.

Requirements

• Degree in Computer Science, Software Engineering, or equivalent.
• Salesforce product knowledge and 3 years hands-on administration experience with Sales Cloud.
• Understanding of Salesforce sharing and security (roles, profiles, permissions, OWD, sharing rules).
• Ability to perform Salesforce configuration changes, including (but not limited to): Workflow, Process Builder, fields, page layouts, record types, custom settings, dashboards, and reports.
• Good communication skills.
• A proactive attitude to platform enhancements.
• A desire to implement best practice solutions.
• Available and responsive to questions.
• Excellent relationship-building skills and ability to liaise with stakeholders at all levels.

We regret that only shortlisted candidates will be notified.

Diversity and inclusion

At Logicalis, we are committed to creating a diverse and inclusive workplace where everyone can thrive.

As part of any recruitment process, we collect and processes personal data relating to job applicants. We are committed to being transparent about how we collect and use that data and to meeting our data protection obligations. By applying to this post and sending us your resume, you agree to the collection, use and/or disclosure of your personal data in the manner as set out in our Data Protection Notice for Job Applicants which can be found Logicalis is committed to protecting your privacy.

Logicalis is an international solutions provider of digital services currently accelerating the digital transformation of its 10,000 customers around the world. Through a globally connected network of specialist hubs, sector-leading experts (in education, financial services, government, healthcare, manufacturing, professional services, retail and telecommunications) and strategic partnerships (including Cisco, Microsoft, HPE, IBM, NetApp, Oracle, ServiceNow, and VMware), Logicalis has more than 6,500 employees focused on understanding customer priorities and enhancing their experience. As Architects of Change, Logicalis’ focus is to design, support, and execute customers’ digital transformation by bringing together their vision with its technological expertise and industry insights. The company, through its deep knowledge in key IT industry drivers such as Security, Cloud, Data Management and IoT, can address customer priorities such as revenue and business growth, operational efficiency, innovation, risk and compliance, data governance and sustainability. Logicalis Group, with annual revenues of $ 1.5 billion annually, maintains operations in Europe, North America, Latin America, Asia Pacific and Africa and is part of Datatec Group, which is listed on the Johannesburg Stock Exchange (JSE:DTC), with revenues of more than $ 4.1 Billion.