Sales Specialist

Futuromic Photo AV Sdn Bhd; Petaling Jaya; Presencial; MYR 45.000 - 75.000; Jornada completa

Descripción de la vacante

Futuromic Photo AV Sdn Bhd is seeking a Sales Specialist to provide pre-sales technical guidance and post-sales customer support in Malaysia. You will assist the sales team with inquiries, prepare technical proposals, and participate in sales calls to address technical questions from potential clients.

You will also deliver post-sales technical support, troubleshoot issues, guide customers through product setup, and escalate complex problems while ensuring clear explanations and customer

Formación

• 2+ years in sales or counter sales.
• Clear understanding of sales principles and processes.
• Ability to explain technical information clearly.
• Excellent written and verbal communication skills.
• Customer service orientation with relationship focus.
• Willingness to learn new technologies.
• Strong time management and organization.
• Ability to work independently and in a team.
• High attention to detail.

Responsabilidades

• Assist sales team with pre-sales technical guidance and proposals.
• Provide post-sales technical support and troubleshooting guidance.
• Diagnose and resolve customer technical issues via phone, email or chat.
• Document customer interactions and guide customers through solutions.
• Explain solutions clearly to ensure customer satisfaction.

Conocimientos

Pre-sales guidance

Sales principles

Clear technical explanation

Communication skills

Customer service

Adaptability

Time management

Team collaboration

Attention to detail

Travel readiness

Descripción del empleo

Sales Specialist role combining pre-sales technical guidance and post-sales customer support. You will assist the sales team by answering customer inquiries, preparing technical proposals, and participating in sales calls to address technical questions from potential clients. You will provide post-sales technical support to customers, involving troubleshooting issues, guiding them through product setup and usage, and escalating complex problems while explaining solutions clearly and ensuring customer satisfaction.

Key responsibilities

• Assist the sales team by providing pre-sales technical guidance, including answering customer inquiries, preparing technical proposals, and participating in sales calls to address technical questions from potential clients
• Provide post-sales technical support to customers, involving troubleshooting issues, guiding them through product setup and usage, and escalating complex problems
• Diagnose and resolve technical problems reported by customers through phone, email, or chat
• Gather information, document customer interactions, perform diagnostics, and guide customers through solutions
• Explain solutions clearly and ensure customer satisfaction

About you

• Minimum 2 years sales or counter sales experience
• Strong understanding of sales principles and processes
• Ability to explain technical information in a clear and concise manner
• Excellent communication and interpersonal skills, both written and verbal
• Customer service orientation with a focus on building positive relationships
• Adaptability and willingness to learn new technologies
• Excellent time management and organization skills to juggle multiple tasks
• Ability to work independently and as part of a team
• Strong attention to detail and accuracy
• Willing to travel outstation