Sales Support Manager

Crane Worldwide Logistics; Johor Bahru; On-site; MYR 60,000 - 120,000; Full time

Job summary

Crane Worldwide Logistics in Malaysia is seeking a Sales Support/Operations professional to optimize processes, support the sales team, and enhance onboarding and customer experience. The role emphasizes cross-functional collaboration to uphold global standards and deliver measurable improvements in sales efficiency.

You will bring 4–5 years in Sales Support or Sales Operations, strong communication, and a data-driven mindset.

Qualifications

• 4–5 years in Sales Support or Sales Operations.
• Understanding of sales processes and data flow across systems.
• Excellent communication and interpersonal skills.
• Analytical mindset with focus on continuous improvement.
• Experience in managing a team is a plus.
• Degree in Business Administration, Sales or related field preferred.

Responsibilities

• Optimize sales processes and systems to improve customer experience including lead management, offer management and onboarding.
• Develop and implement efficient sales support processes to enhance productivity and reduce bottlenecks in the sales cycle and improve customer onboarding experience.
• Ensuring good data quality through regular training of salespeople on correct inputs and timely resolution of sales queries.
• Collaborate with cross-functional teams to align on goals and ensure smooth implementation of various sales process improvement initiatives.
• Ensure adherence to Global and Regional standards for various Sales Processes, Systems & Tools.
• Track and analyze key sales metrics, preparing reports and insights to support decision-making and strategic planning.
• Lead and manage the sales support team , ensuring effective collaboration, training and performance optimization.

Skills

Sales Support

Sales Operations

Communication skills

Interpersonal skills

Analytical mindset

Team leadership

Education

Bachelor's degree in Business Administration

Tools

Sales CRM

Job description

Jora Malaysia will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

• Optimize sales processes and systems to improve customer experience including lead management, offer management and onboarding. Provide administrative and operational support to the sales team e.g. ad-hoc quotations.
• Develop and implement efficient sales support processes to enhance productivity and reduce bottlenecks in the sales cycle and improve customer onboarding experience.
• Ensuring good data quality through regular training of salespeople on correct inputs and timely resolution of sales queries.
• Collaborate with cross-functional teams to align on goals and ensure smooth implementation of various sales process improvement initiatives.
• Ensure adherence to Global and Regional standards for various Sales Processes, Systems & Tools.
• Track and analyze key sales metrics, preparing reports and insights to support decision-making and strategic planning.
• Lead and manage the sales support team , ensuring effective collaboration, training and performance optimization.

Job requirement

• Minimum of 4 to 5 years Sales Support or Sales Operations experience.
• Understanding of Sales processes as well as detailed understanding of Sales systems and data flow.
• Excellent communication and interpersonal skills, with the ability to build relationships across teams.
• Analytical mindset with a focus on continuous improvement and problem-solving.
• Experience in managing a team will be a plus.
• Degree in Business Administration, Sales or a related field preferred.