Sales & Support Executive (Remote Work, Mandarin Speaking) - AI C

Pepper Cloud; Kuala Lumpur; Remote; MYR 52,000 - 78,000; Full time

Benefits offered by this job

Competitive salary + Sales bonus

Flexible work hours

Open and collaborative work culture

Work from Home (No travel to Office)

Job summary

Pepper Cloud enlists a target-driven Sales and Support Executive to drive business growth, nurture client relationships, and expand sales channels in a dynamic SaaS environment. You will conduct product demos, follow up with leads, and ensure smooth onboarding and retention for customers.

Ideal candidates have 2–3 years in Sales or BD, experience in SaaS/CRM, and fluency in Mandarin/English. Travel to Singapore may be required for key meetings and partner engagements.

Qualifications

• 2-3 years of experience in Sales or Business Development.
• Experience in SaaS, CRM, or technology sales.
• Must be fluent in Mandarin/Chinese and English.
• Strong communication, presentation, negotiation, and interpersonal skills.
• Experience handling client meetings, product demonstrations, and customer relationships.
• Target-driven with a proven track record in sales.
• Ability to manage leads and drive the sales process from prospecting to closure.

Responsibilities

• Conduct product demos and presentations for prospective clients and effectively communicate product value.
• Follow up with leads, manage the sales pipeline, and convert prospects into customers.
• Achieve monthly and quarterly sales targets (Value and Volume).
• Identify and develop new sales channels, business opportunities, and potential clients.
• Build and maintain strong relationships with clients, channel partners, and distributors.
• Coordinate with Pre-Sales and Onboarding teams to ensure a smooth client onboarding and product adoption experience.
• Follow up with customers after onboarding, understand their requirements, and support long-term retention.
• Represent the company at client meetings, industry events, trade shows, exhibitions, and networking events.
• Maintain accurate and updated sales pipeline and customer records.

Skills

Sales

Business Development

SaaS knowledge

CRM knowledge

Mandarin/Chinese

English

Communication

Presentation skills

Negotiation

Interpersonal skills

Tools

CRM software

MS Office

Job description

Company Information:

Pepper Cloud is an AI WhatsApp CRM platform designed for small and medium-sized enterprises to centralize sales and customer support operations. It unifies omnichannel communications - including WhatsApp, email, and social messaging - into a single interface to eliminate fragmented customer interactions. The solution features customizable sales pipelines, automated lead capture, smart task routing, and built-in AI tools for instant chat responses and predictive reporting. By automating repetitive administrative tasks and providing real-time activity dashboards, the software helps businesses accelerate deal conversion, shorten sales cycles, and deliver consistent, personalized customer engagement.

Position Summary:

We are looking for an enthusiastic and target-oriented Sales and Support Executive to drive business growth, manage client relationships, expand our sales channels, and provide basic customer support. The ideal candidate should be comfortable conducting product demos, following up with leads, managing client accounts, supporting client onboarding and retention, working with channel partners, and representing the company at client meetings and industry events.

Key Responsibilities:

• Conduct product demos and presentations for prospective clients and effectively communicate product value.
• Follow up with leads, manage the sales pipeline, and convert prospects into customers.
• Achieve monthly and quarterly sales targets (Value and Volume).
• Identify and develop new sales channels, business opportunities, and potential clients.
• Build and maintain strong relationships with clients, channel partners, and distributors.
• Coordinate with Pre-Sales and Onboarding teams to ensure a smooth client onboarding and product adoption experience.
• Follow up with customers after onboarding, understand their requirements, and support long-term retention.
• Represent the company at client meetings, industry events, trade shows, exhibitions, and networking events..
• Maintain accurate and updated sales pipeline and customer records.

Basic Qualifications:

• 2-3 years of experience in Sales or Business Development.
• Experience in SaaS, CRM, or technology sales will be an added advantage.
• Must be fluent in Mandarin/Chinese and English.
• Strong communication, presentation, negotiation, and interpersonal skills.
• Experience handling client meetings, product demonstrations, and customer relationships.
• Target-driven with a proven track record in sales.
• Ability to manage leads and drive the sales process from prospecting to closure.
• Experience or understanding of account management, client onboarding, and customer retention will be an added advantage.
• Willingness to travel to Singapore when required.

Desirable Skills:

• Start-up experience
• "Get things done" attitude

Benefits:

• Competitive salary + Sales bonus
• Flexible work hours and holidays policy
• Open and collaborative work culture
• Work from Home (No travel to Office)