Sales Support Executive / Assistant Sales Support Manager

AUTOMATED LAB SDN. BHD.; Johor; On-site; MYR 56,000 - 89,000; Full time

Job summary

AUTOMATED LAB SDN. BHD. is seeking a proactive Sales Support Executive / Assistant Sales Support Manager to back our BMS and Smart Building business in Malaysia.

The role focuses on handling enquiries, pursuing leads and quotations, and building strong customer relationships to convert opportunities into projects. Responsibilities include managing RFQs, coordinating tender submissions with QS and engineers, maintaining the sales pipeline, and supporting negotiations to win deals.

Qualifications

• Diploma or Degree in a relevant field.
• Experience in sales support, sales coordination or tendering.
• Experience in construction, M&E, BMS, or related industries.
• Experience dealing with consultants and contractors.
• Strong communication and relationship-building skills.
• Good written and verbal communication; Microsoft Office proficiency.

Responsibilities

• Manage incoming enquiries, leads, RFQs and tender opportunities from initial enquiry through quotation, follow-up and order confirmation.
• Actively follow up with customers on quotations, proposals, tender status, clarifications and next steps.
• Build and maintain good working relationships with consultants, main contractors, electrical contractors, M&E contractors, customers and business partners.
• Work with QS and project engineers to prepare and coordinate quotations, proposals, tender submissions to win deals.
• Track sales opportunities, quotation status, follow-up actions, expected award dates and customer feedback.
• Maintain an accurate sales pipeline and provide regular updates to management.
• Support commercial discussions, quotation revisions and negotiations leading to project award.
• Identify follow-on opportunities, variation works, upgrades and maintenance opportunities from existing customers and projects.
• Work with and coordinate smooth handover of awarded projects to the project execution team.
• Ensure customer enquiries and requests are handled promptly, professionally and with good follow-through.

Skills

People skills

Communication

Follow-up discipline

Organisation

Education

Diploma or Degree

Tools

Microsoft Word

Excel

PowerPoint

Job description

We are looking for a proactive, personable and commercially minded Sales Support Executive / Assistant Sales Support Manager to support our growing BMS and Smart Building business. The focus is on responding to enquiries, following up on leads and quotations, building strong customer relationships, and helping convert opportunities into confirmed projects.

Key Responsibilities

Manage incoming enquiries, leads, RFQs and tender opportunities from initial enquiry through quotation, follow-up and order confirmation.

Actively follow up with customers on quotations, proposals, tender status, clarifications and next steps.

Build and maintain good working relationships with consultants, main contractors, electrical contractors, M&E contractors, customers and business partners.

Work with QS and project engineers to prepare and coordinate quotations, proposals, tender submissions to win deals.

Track sales opportunities, quotation status, follow-up actions, expected award dates and customer feedback.

Maintain an accurate sales pipeline and provide regular updates to management.

Support commercial discussions, quotation revisions and negotiations leading to project award.

Identify follow-on opportunities, variation works, upgrades and maintenance opportunities from existing customers and projects.

Work with and coordinate smooth handover of awarded projects to the project execution team.

Ensure customer enquiries and requests are handled promptly, professionally and with good follow-through.

Requirements

Diploma or Degree

Experience in sales support, sales coordination, business development, tendering or project coordination.

Experience in the construction, renovation, interior fit-out, M&E, BMS, electrical, ELV, building automation or related industries is welcome.

Experience dealing with consultants, main contractors and/or electrical contractors

Strong people skills with the confidence to communicate and build rapport with customers and project stakeholders.

Good follow-up discipline and ability to keep opportunities moving without being overly aggressive.

Organised and able to manage multiple enquiries, quotations and deadlines at the same time.

Good written and verbal communication skills.

Proficient in Microsoft Word, Excel and PowerPoint.

Commercially aware, responsive, self-motivated and willing to take ownership of assigned opportunities.

Who Will Do Well in This Role

Someone who enjoys working with people, is comfortable picking up the phone, following up with your contacts, remembers what customers need, and knows how to keep an opportunity moving. Performance incentives linked to sales contribution and successful project conversion.