Sales Support Executive

JTBR Group; Kuala Lumpur; On-site; MYR 30,000 - 52,000; Full time

Job summary

JTBR Group in Kuala Lumpur is seeking a detail-oriented Sales Support Executive to join our Admin Department. You’ll be the quality checkpoint between our Sales team and the systems that turn a sale into a processed case—verifying documentation, submitting cases, and ensuring accuracy and on-time delivery.

We value precision, structure, and proactive follow-up. Diploma or Bachelor’s degree in Business Administration, Marketing, or Sales, plus 1–3 years in Sales Support or related roles, are

Qualifications

• Diploma or Bachelor’s Degree in Business Administration, Marketing, Sales Management, or a related field.
• 1–3 years of relevant experience in Sales Support, Sales Administration, Customer Service, or a related role.
• Strong attention to detail and accuracy.
• Proficient in Microsoft Office (especially Excel and Word) and comfortable working with online systems for reporting and data management.
• Strong organizational skills with the ability to manage multiple tasks, deadlines, and follow-ups.
• Good communication and coordination skills.
• Ability to follow procedures and work systematically.

Responsibilities

• Verify and review all documents submitted by the Sales team before case submission
• Ensure all required documents are complete, accurate, and comply with vendor and agency requirements
• Flag missing or incorrect information to the Sales team promptly for correction
• Submit verified cases into internal systems and external agency portals
• Ensure customer information, product packages, and supporting remarks are entered correctly
• Monitor submission status and ensure cases are submitted within required timelines
• Maintain a high level of accuracy across all case submissions and system entries
• Perform double-checking procedures to minimize data entry errors
• Work closely with the Customer Support team to ensure information is transferred accurately
• Maintain organized records of submitted cases and supporting documents

Skills

Attention to detail

Organizational skills

Communication skills

Procedures & systems

MS Office (Excel & Word)

Education

Diploma or Bachelor’s degree in Business Administration, Marketing, or Sales Management

Job description

We are looking for a detail-oriented Sales Support Executive to join our Admin Department. In this role, you'll be the quality checkpoint between our Sales team and the systems that turn a sale into a processed case — verifying documentation, submitting cases into internal systems and agency portals, and keeping everything accurate and on time. If you thrive on precision, structure, and making sure nothing falls through the cracks, this role is for you.

Key responsibilities

Verify and review all documents submitted by the Sales team before case submission

Ensure all required documents are complete, accurate, and comply with vendor and agency requirements

Flag missing or incorrect information to the Sales team promptly for correction

Submit verified cases into internal systems and external agency portals

Ensure customer information, product packages, and supporting remarks are entered correctly

Monitor submission status and ensure cases are submitted within required timelines

Maintain a high level of accuracy across all case submissions and system entries

Perform double-checking procedures to minimize data entry errors

Work closely with the Customer Support team to ensure information is transferred accurately

Maintain organized records of submitted cases and supporting documents

About you

Diploma or Bachelor's Degree in Business Administration, Marketing, Sales Management, or a related field

1–3 years of relevant experience in Sales Support, Sales Administration, Customer Service, or a related role

Strong attention to detail and accuracy

Proficient in Microsoft Office (especially Excel and Word) and comfortable working with online systems for reporting and data management

Strong organizational skills with the ability to manage multiple tasks, deadlines, and follow-ups

Good communication and coordination skills

Ability to follow procedures and work systematically

Telecommunications & Internet Service Providers 101-1,000 employees

Helping businesses stay connected, competitive, and ready for what comes next.

Helping businesses stay connected, competitive, and ready for what comes next.