Sales Support Executive

Experian Information Services Malaysia Sdn Bhd; Kuala Lumpur; On-site; MYR 45,000 - 78,000; Full time

Job summary

Experian Information Services Malaysia Sdn Bhd seeks a detail‑oriented Client Success Executive to coordinate service delivery for clients, manage records, and support consent follow-up and system upgrades. You will work with internal teams to ensure accurate documentation and high client satisfaction.

The role emphasizes strong organization, data accuracy, and cross‑functional collaboration, with responsibilities spanning proposals, onboarding, and billing support.

Qualifications

• Diploma or Bachelor’s in Business Studies/Administration/Management, Finance, Marketing or related field.
• 1–3 years’ experience in client success, sales support, or similar role.
• Familiarity with banking/fintech is an advantage.
• Excellent organizational and documentation/reporting accuracy.
• Clear written and verbal communication for internal coordination.
• Ability to prepare slides and presentation materials when necessary.
• Proactive, collaborative, and able to adapt in fast-paced environments.

Responsibilities

• Support Strategic Account Management by drafting and coordinating agreements and proposals.
• Develop and maintain sales enablement materials for internal use.
• Maintain accurate records of proposals, client access, and documentation for audits.
• Prepare proposals with data requirements and timelines in collaboration with Account Managers.
• Follow up on client consents and ensure timely completion of documentation.
• Coordinate client system upgrades, manage timelines, and communicate updates.
• Collaborate with finance to resolve billing or payment issues.
• Produce sales performance reports and business reviews for Leadership.
• Maintain data integrity in Salesforce and support client due diligence and onboarding.

Skills

Organizational skills

Attention to detail

Communication skills

Analytical thinking

Presentation skills

Multitasking

Stakeholder coordination

Education

Bachelor's or Diploma in Business/Administration/Management/Finance/Marketing

Tools

Salesforce

MS Office

Job description

We are looking for a talented and detail-oriented Client Success Executive to support the smooth delivery of services to clients by coordinating operational follow-through, maintaining accurate records, and helping ensure a high-quality client experience. This role works closely with internal teams and clients to support consent follow-up, existing client system upgrades and enhancements, finance collection matters, Salesforce management, and client administration. The role requires strong coordination, attention to detail, and the ability to manage multiple priorities in a fast-paced environment.

What you’ll need to bring to the team

A positive attitude, willingness to learn, and a strong sense of responsibility for the work you take on.

Good organizational skills and the ability to manage tasks while following up effectively with internal teams.

A detail-oriented mindset with strong accuracy in documentation, reporting, and coordination.

Analytical thinking and comfort working with numbers, reports, and basic data tracking.

Clear written and verbal communication skills for internal updates, documentation, and stakeholder coordination.

The ability to prepare slides and presentation materials when required.

A proactive mindset, with the confidence to ask questions, raise issues, and seek clarification when needed.

The ability to work well in a team and support colleagues in achieving shared goals.

Willingness to adapt and remain organized in a fast-paced, operational environment.

Professionalism and the ability to handle confidential business matters with discretion.

What you’ll be doing

Support the Strategic Account Management Team after they have secured or initiated a business opportunity by assisting in drafting and coordinating agreements, proposals, and related documentation based on qualified sales discussions.

Assist in developing and maintaining sales enablement materials, including guides, templates, and best practices, to support internal consistency.

Manage administrative tasks and maintain accurate records of proposals, internal policy document, client access management and documentation to ensure compliance with internal processes and audit requirements.

Prepare proposals as needed and work closely with Account Managers to understand data requirements, timelines, and client needs.

Follow up on client consents and ensure all required documentation is completed accurately and on time.

Coordinate and support existing client system upgrades and enhancements by working with internal teams to track progress, manage timelines, and communicate key updates to clients.

Work closely with finance and internal stakeholders to resolve billing or payment-related issues.

Prepare and deliver accurate sales performance reports and business review to Leadership Team.

Maintain and validate data integrity in Salesforce, including regular updates to ensure the Best Practice Score is maintained.

Provide support to Sales Support teams in conducting Client Due Diligence (CDD) and assisting with client onboarding processes when needed.

Ensure accuracy and attention to detail in all deliverables.

More about you

Diploma or Bachelor of Degree in Business Studies/Administration/Management, Finance, Marketing or related field.

1 - 3 years’ working experience in client success, sales support, account support, or a similar client‑facing coordination role.

Familiarity with banking and finance industry or fintech industry will be an advantage.

Excellent organizational skills and ability to manage tasks and follow up with internal teams.

Detail-oriented mindset with accuracy in documentation and reporting.

Clear written and verbal communication skills for internal coordination.

Ability to prepare slides and presentation materials when necessary.

Proficiency in MS Office (Word, Excel, PowerPoint).

Familiarity with Salesforce or other CRM systems will be an advantage.

Ability to adapt and stay organized in a fast-paced environment.

Information Technology Services 101-1,000 employees

Experian is a global data and technology company, powering opportunities for people and businesses around the world. We operate across a range of markets, from financial services to healthcare, automotive, agribusiness, insurance, and many more. Experian invests in people and new advanced technologies to unlock the power of data. We have an amazing team of 25,200 people in 32 countries. Our uniqueness is that we celebrate yours. Experian's people first, inclusive and purpose driven culture is multi award-winning; World's Best Workplaces 2025 (Fortune Global Top 25), Great Place To Work in 26 countries to name a few.

Experian is a global data and technology company, powering opportunities for people and businesses around the world. We operate across a range of markets, from financial services to healthcare, automotive, agribusiness, insurance, and many more. Experian invests in people and new advanced technologies to unlock the power of data. We have an amazing team of 25,200 people in 32 countries. Our uniqueness is that we celebrate yours. Experian's people first, inclusive and purpose driven culture is multi award-winning; World's Best Workplaces 2025 (Fortune Global Top 25), Great Place To Work in 26 countries to name a few.

What can I earn as a Sales Support Executive