Sales Support Engineer

MY5 Trane Malaysia S & S SDN. BHD.; Shah Alam; Sur place; MYR 60 000 - 100 000; Plein temps

Résumé du poste

Trane Technologies is seeking a Sales Support Engineer in Malaysia to support sales teams with technical expertise and oversee the order-to-delivery process. The role bridges customer needs with internal capabilities and works across functions to deliver accurate solutions.

Responsibilities include preparing quotations, coordinating with suppliers and factories, and ensuring timely fulfilment in line with contract terms.

Qualifications

• Bachelor’s degree in engineering, HVAC or related technical field.
• Experience in order management or sales engineering is an advantage.
• Strong communication and analytical skills.

Responsabilités

• Understand customer requirements and provide technical solutions.
• Prepare equipment selections, costing and quotations.
• Coordinate with factories and suppliers to ensure correct product selection and pricing.
• Update order information in the order management system with accuracy.
• Assist with delivery logistics and revenue recognition activities.
• Identify improvements in order processing and workflows.

Connaissances

Technical acumen

MS Office (Excel)

Communication

Problem solving

Multi-tasking

Formation

Bachelor’s degree in technical field

Outils

ERP / order management system

Description du poste

Be a part of our mission! As a world leader in creating comfortable, sustainable, and efficient climate solutions for buildings, homes and transportation, it's our responsibility to put the planet first. For us at Trane Technologies, and through our businesses including Trane® and Thermo King, sustainability is not just how we do business—it is our business. Do you dare to look at the world's challenges and see impactful possibilities? Do you want to contribute to making a better future? If the answer is yes, we invite you to consider joining us in boldly challenging what's possible for a sustainable world. We boldly go. Where is the work: On-Site (5 days)

Role Summary

As a Sales Support Engineer, you will play a key role in supporting the sales teams by providing technical expertise and ensuring smooth execution of the order-to-delivery process. This role bridges customer needs with internal capabilities, working across functions to deliver accurate and timely solutions.

Responsibilities

• Collaborate with Sales Engineers to understand customer requirements and provide suitable technical solutions.
• Prepare equipment selections, costing, and detailed quotations based on project specifications.
• Liaise with factories and suppliers to ensure proper product selection, competitive pricing, and solution accuracy.
• Maintain deep knowledge of the company’s product offerings, including their features, benefits, and applications.
• Enter and update order information in the order management system with accuracy and attention to detail.
• Coordinate order processing and delivery logistics to meet customer expectations.
• Manage and process customer orders, ensuring timely fulfilment and alignment with contract terms.
• Handle invoice issuance, credit/debit notes, and ensure timely revenue recognition in line with company policies.
• Proactively address and resolve order-related issues, including discrepancies, modifications, returns, and cancellations.
• Identify opportunities for continuous improvement within the order management process and contribute to system and workflow enhancements.
• Support additional sales support and order management tasks as required by the business.

Requirements

Education

Bachelor’s degree in technical field (i.e. Engineering, HVAC, or related field).

Experience

Prior experience in order management, technical support, sales engineering role is an advantage, especially in the HVAC or industrial equipment industry.

Skills

• Strong technical acumen with the ability to understand and communicate technical concepts clearly.
• Proficient in Microsoft Office, particularly Excel; experience with ERP or order management systems is a plus.
• Excellent problem-solving and analytical skills.
• Strong verbal and written communication skills to interact effectively with internal teams, suppliers, and customers.
• Customer-focused mindset with the ability to handle multiple tasks and deadlines.

Attributes

• Detail-oriented, proactive, and able to work both independently and collaboratively in a team-oriented environment.

We offer competitive compensation and comprehensive benefits and programs.

We are an equal opportunity employer; all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, pregnancy, age, marital status, disability, status as a protected veteran, or any legally protected status.

At Trane Technologies, we’re climate innovators with the courage to look at our world’s challenges and see endless opportunities. We aren’t afraid to make bold commitments that set new standards to enhance the health and well-being of our employees, customers, communities, and the planet we share. Together, we know we can change the world. With an inclusive culture, benefits to support you and your family, limitless opportunities to grow, flexibility to help you balance life’s demands, and more – you’ll be supported to thrive at work and at home.