Service Sales Engineer

Trane Malaysia Sales & Services Sdn. Bhd.; Penang; On-site; MYR 60,000 - 90,000; Full time

Job summary

Trane Malaysia Sales & Services Sdn. Bhd. seeks a diligent NBI Customer Consultant to drive customer engagement and strengthen key account relationships across NBI accounts.

You will identify opportunities, support retention, and contribute to revenue growth by partnering across sales, engineering, service and operations to deliver value-added solutions. The ideal candidate has HVAC knowledge and at least 2 years in direct sales or customer-facing roles, with strong communication skills and the

Qualifications

• Minimum 2 years direct sales experience; HVAC system knowledge is essential.
• Experience in customer management, account development, sales support or similar roles.
• Strong communication and stakeholder management across functions is required.

Responsibilities

• Act as primary relationship owner for NBI customers to ensure professional, responsive service.
• Develop and sustain customer relationships to drive long-term retention and growth.
• Drive engagement across full lifecycle: pre-sales, follow-up, and after-sales support.
• Collaborate with sales, engineering, service, operations and finance to ensure seamless execution.
• Support after-sales service by addressing concerns and ensuring satisfaction.
• Identify and qualify business opportunities within existing accounts for cross-sell and upsell.
• Meet assigned sales targets through disciplined account management and commercial execution.
• Maintain a healthy pipeline across Trane installed base and non-Trane customers.
• Leverage HVAC knowledge to align customer requirements with offerings.
• Identify new opportunities and communicate Service Value Added Offerings to customers.
• Understand customer needs and determine pricing/selling strategies.
• Prepare and review contract terms using standard templates where applicable.
• Work with teams to develop commercially and technically aligned solutions.
• Monitor account activity and provide timely reporting and insights.
• Maintain accurate records of interactions, quotations, and plans.

Skills

2+ years sales experience

HVAC knowledge

Account management

Cross-functional collaboration

MS Office / CRM

Education

Bachelor’s degree in Business Admin, Engineering, Mechanical Eng or related

Job description

The NBI Customer Consultant is responsible for driving customer engagement, strengthening key account relationships, and supporting profitable business growth across NBI accounts. This role serves as a strategic customer interface, ensuring a high standard of service delivery throughout the customer lifecycle, from opportunity development through after-sales support.

The incumbent will play an important role in identifying commercial opportunities, supporting customer retention, and contributing to revenue growth by developing strong customer partnerships and delivering value-added solutions. The ideal candidate will bring HVAC industry knowledge, commercial acumen, and the ability to collaborate effectively across sales, engineering, service, and operations functions. Familiarity with Trane products and experience working across both Trane installed base and non-Trane installed base customers will be highly valued.

Key Responsibilities

• Act as the primary relationship owner for NBI customers, ensuring a professional, responsive, and solutions-oriented customer experience
• Develop and sustain strong customer relationships to support long-term retention, account growth, and customer satisfaction
• Drive customer engagement across the full lifecycle, including pre-sales coordination, commercial follow-up, and after-sales service support
• Partner closely with internal stakeholders across sales, engineering, service, operations, and finance to ensure seamless execution and issue resolution
• Support after-sales service excellence by proactively following up on delivered products and services, addressing customer concerns, and ensuring service satisfaction
• Identify, qualify, and develop business opportunities within existing accounts to support cross-sell, upsell, and account expansion initiatives
• Deliver assigned sales targets through disciplined account management, opportunity conversion, and customer-focused commercial execution
• Build and maintain a healthy sales pipeline across Trane installed base and non-Trane installed base customers to drive sustainable revenue growth
• Leverage HVAC expertise and knowledge of Trane products to support solution discussions and align customer requirements with appropriate offerings
• Identify potential opportunities with existing and new customers and update customers on Service Valued Added Offering, such as TCS, AFD retrofit etc.
• Understand customers / Vertical Market Needs and determines pricing and selling strategies.
• Prepare and review contract terms and conditions using standard Trane templates when applicable.
• Collaborate with sales and engineering teams to develop commercially and technically aligned customer solutions
• Monitor account performance, customer activity, sales progress, and service issues, providing timely reporting and actionable insights
• Maintain accurate and up-to-date records of customer interactions, quotations, pipeline activity, and account development plans

Qualifications

• Bachelor’s degree in Business Administration, Engineering, Mechanical Engineering, or a related discipline
• At least 2 years’ direct sales experience. Knowledge in HVAC system, Chiller Plant, Airside, Energy Services and Building Services will be essential.
• Proven experience in customer management, account development, sales support, consulting, or other customer-facing commercial roles
• Experience within the HVAC industry is preferred
• Familiarity with Trane products and solutions is preferred
• Combined exposure to sales and engineering environments will be considered a strong advantage
• Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.
• Demonstrated ability to manage customer relationships and drive commercial outcomes in a cross-functional environment
• Strong communication, stakeholder management, and interpersonal skills and able to work independently and collaborate with multi-functional teams
• Proficiency in Microsoft Office and customer relationship management tools
• Chinese language proficiency will be an added advantage

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Trane Technologies (NYSE:TT) is a global climate innovator, with sustainability embedded into all we do. Through our Trane and Thermo King businesses, we create access to cooling and comfort in buildings and homes, transport and protect food and perishables, connect customers to elevated performance with less environmental impact, dramatically reduce energy demands and carbon emissions, and innovate with a better world in mind. For more information, please visit https://www.tranetechnologies.com.

We are passionate, pioneering people connected by a bold purpose. We Uplift Others, Make an Impact, and Thrive at Work and Home.

When you’re part of Trane Technologies, you belong to a leading team that shares an even greater purpose – we boldly challenge what’s possible for a more sustainable world. We are optimistic people who believe in a better future, and in the power of inclusion and collaboration to get us there. We boldly go.

Trane Technologies (NYSE:TT) is a global climate innovator, with sustainability embedded into all we do. Through our Trane and Thermo King businesses, we create access to cooling and comfort in buildings and homes, transport and protect food and perishables, connect customers to elevated performance with less environmental impact, dramatically reduce energy demands and carbon emissions, and innovate with a better world in mind. For more information, please visit https://www.tranetechnologies.com.

We are passionate, pioneering people connected by a bold purpose. We Uplift Others, Make an Impact, and Thrive at Work and Home.

When you’re part of Trane Technologies, you belong to a leading team that shares an even greater purpose – we boldly challenge what’s possible for a more sustainable world. We are optimistic people who believe in a better future, and in the power of inclusion and collaboration to get us there. We boldly go.

Trane Technologies (NYSE:TT) is a global climate innovator, with sustainability embedded into all we do. Through our Trane and Thermo King businesses, we create access to cooling and comfort in buildings and homes, transport and protect food and perishables, connect customers to elevated performance with less environmental impact, dramatically reduce energy demands and carbon emissions, and innovate with a better world in mind. For more information, please visit https://www.tranetechnologies.com.

We are passionate, pioneering people connected by a bold purpose. We Uplift Others, Make an Impact, and Thrive at Work and Home.

When you’re part of Trane Technologies, you belong to a leading team that shares an even greater purpose – we boldly challenge what’s possible for a more sustainable world. We are optimistic people who believe in a better future, and in the power of inclusion and collaboration to get us there. We boldly go.