Sales Support & Customer Liaison Specialist

Arrow Enterprise Computing Solutions; Gelang Patah; On-site; MYR 48,000 - 72,000; Full time

Benefits offered by this job

Medical Insurance

Life Insurance

Year-end bonus

Performance Bonus

Growth Opportunities

Job summary

Arrow Electronics in Gelang Patah, Johor, Malaysia, is seeking a Business Operations Associate to manage day‑to‑day sales support and customer service for assigned accounts. You will coordinate with internal teams and vendors to ensure high service levels and efficient processes.

You will liaise with field sales, engineering, supplier marketing, manufacturing, purchasing and other departments, while proactively addressing customer needs and building strong relationships with customers, suppliers

Qualifications

• Typically requires a 2 year degree and 2-4 years of experience or a high school graduate with equivalent related experience.
• 1-3 years of relevant experience in electronics manufacturing or warehouse.
• Strong communication and customer service skills.

Responsibilities

• Handle day-to-day sales support and customer service for assigned accounts.
• Performs sales support functions to provide the highest level of service and customer satisfaction while maintaining efficiencies in corporate operational processes and procedures.
• Serves as a liaison between Arrow’s internal resources (field sales, engineering, supplier marketing, manufacturing facilities, purchasing and other corporate departments), vendor resources and customers.
• Demonstrates a proactive approach and sense of urgency on our customers’ behalf, anticipates our customers’ requirements and communicates efforts in a timely and effective manner.
• Creates influential customer, supplier and internal relationships.
• Works closely with internal asset, operations team for operations deliverables.

Skills

Good communication

Customer service

Sales support

Interdepartmental liaison

Education

2-year degree

High school diploma with related experience

Job description

Arrow Electronics in Gelang Patah, Johor, Malaysia, is seeking a Business Operations Associate to manage day‑to‑day sales support and customer service for assigned accounts. You will coordinate with internal teams and vendors to ensure high service levels and efficient processes.

You will liaise with field sales, engineering, supplier marketing, manufacturing, purchasing and other departments, while proactively addressing customer needs and building strong relationships with customers, suppliers