Sales Support Specialist

Toll Group; Hulu Kelang; On-site; MYR 36,000 - 55,000; Full time

Job summary

Toll Group, located in Hulu Kelang, Malaysia, is looking for a Sales Support Specialist to join our dynamic sales team. The role involves providing administrative support, ensuring smooth processing of sales activities, and offering exceptional customer service.

The ideal candidate will have a minimum of 2 years of experience in air and sea freight and strong communication skills. Join us at Toll Group where every step you take will contribute to your career and the success of our organization.

Qualifications

• Minimum 2 years of air & sea freight experience within the freight forwarding industry.
• Prior Sales Support experience is an added advantage.
• Strong understanding of key sales support processes.

Responsibilities

• Provide troubleshooting assistance for customer orders.
• Verify updated rates and ensure all quotations are accurate.
• Coordinate and schedule client meetings and internal appointments.
• Create and process sales orders promptly and accurately.

Skills

Air & sea freight experience

Proficient in Microsoft Office

Strong communication skills

Detail-oriented

Customer-focused attitude

Job description

About Toll Group

At Toll, we do more than just logistics - we move the businesses that move the world. Our 16,000 team members can help solve any logistics, transport, or supply chain challenge – big or small. We have been supporting our customers for more than 130 years. Today, we support more than 20,000 customers worldwide with 500 sites in 27 markets, and a forwarding network spanning 150 countries. We are proudly part of Japan Post — www.tollgroup.com

About The Role

We are seeking a proactive and detail‑oriented Sales Support Specialist to provide daily administrative and operational support to our sales team. This role ensures smooth processing of sales activities, exceptional customer experience, and effective coordination between clients, internal teams, and sales representatives.

If you enjoy a fast‑paced environment, excel at multitasking, and thrive in customer‑centric roles, we’d love to hear from you!

Key Responsibilities

• Provide troubleshooting assistance for customer orders, account issues, and related inquiries.
• Verify updated rates with overseas offices/agents and ensure all quotations are accurate and valid.
• Set up and maintain customer files, including KPIs, quotations, SOPs, and special requirements.
• Collaborate with Business Development Managers (BDM) to support sales strategies.
• Review pending orders and customer requests to ensure superior customer service.
• Update the Sales team regarding customer activities, feedback, and issues.
• Input updated rates into EDI for Autorating‑Free Hand processes.
• Liaise with Operations CS for PO follow‑ups.
• Support BDM/BDE teams in following up with clients regarding outstanding payments.
• Recommend process improvements to enhance workflow efficiency.
• Maintain an organized and accessible filing system for sales and administrative records.
• Coordinate and schedule client meetings, conferences, and internal appointments.
• Conduct telephone follow‑ups with clients for administrative purposes.
• Provide administrative support to executives and management as needed.
• Create and process sales orders promptly and accurately.
• Flag unusual customer or sales activity to supervisors.
• Expedite rush orders and update shipping details when required.

Requirements

• Minimum 2 years of air & sea freight experience within the freight forwarding industry.
• Prior Sales Support experience is an added advantage.
• Proficient in Microsoft Office; able to work independently with minimal supervision.
• Strong understanding of key sales support processes, freight industry practices, and customer service excellence.
• Excellent communication and interpersonal skills.
• A pleasant personality and strong team‑player mindset.
• Highly organized, reliable, and detail-oriented.
• Able to manage multiple tasks and accounts simultaneously.
• Customer‑focused with a proactive attitude.

Inclusion Statement

At Toll everyone is welcome including those of all ages, ethnicities, genders and abilities.

Employment Conditions

You must be entitled to work in Malaysia and be prepared to undertake pre‑employment checks including a criminal history check and medical.